International handbook of practice-based performance management [electronic resource] / edited by Patria de Lancer Julnes [and others].

Cover image for International handbook of practice-based performance management [electronic resource] / edited by Patria de Lancer Julnes [and others].

ISBN:

9781412982719

9781452261768

9781412940122

9781412940139

Title:

International handbook of practice-based performance management [electronic resource] / edited by Patria de Lancer Julnes [and others].

Author:

Julnes, Patria de Lancer.

Publication Information:

Physical Description:

1 online resource.

Contents:

pt. I. State of the art -- Ch. 1. Emerging developments in performance measurement: an international perspective / Harry P. Hatry -- Ch. 2. Assessing performance in nonprofit service agencies / Kathryn Newcomer -- Ch. 3. Performance: a new public management perspective / Owen E. Hughes -- pt. II. Using performance information to improve program performance and accountability -- Ch. 4. Can performance measurement support program performance improvement and accountability? / Patria de Lancer Julnes -- Ch. 5. Using performance measurement and competition to make administrations accountable: the Italian case / Monica Brezzi, Laura Raimondo and Francesca Utili -- Ch. 6. Recognizing credible performance reports: the role of the government auditor in Canada / Barry Leighton -- Ch. 7. Advancing performance measurement and management for accountability: King County's collaborative, incremental approach / Cheryle Broom and Edward T. Jennings, Jr. -- Ch. 8. Analyzing performance data / David N. Ammons -- pt. III. Informing and involving citizens and other stakeholders -- Ch. 9. Making performance measurement relevant -- Informing and involving stakeholders in performance measurement / Kaifeng Yang.

Ch. 10. Citizen-involved performance measurement: the case of online procedures enhancement for civil application in Seoul / Seungbeom Choi -- Ch. 11. Performance measurement and educational accountability: the U.S. case / Katherine E. Ryan -- Ch. 12. Experience with trained observers in transition and developing countries: citizen engagement in monitoring results / Katharine Mark -- Ch. 13. Helping government measure up: models of citizen-driven government performance measurement initiatives / Marc Holzer and Kathryn Kloby -- pt. IV. Performance budgeting -- Ch. 14. Performance budgeting internationally: assessing its merits / Frances Stokes Berry -- Ch. 15. Performance-based budgeting in Latin and South America: analyzing recent reforms in the budgetary systems of Brazil, Chile, Colombia, and Mexico / David Arellano-Gault and Edgar E. Ramirez de la Cruz -- Ch. 16. Performance-based budgeting in Florida: great expectations, more limited reality / Martha Wellman and Gary VanLandingham -- Ch. 17. Performance management and budgeting in Australia and New Zealand / John Halligan -- Ch. 18. Performance-based budgeting: integrating objectives and metrics with people and resources / Carl Moravitz -- pt. V. Quality and performance in public and nonprofit organizations -- Ch. 19. The integration of quality and performance / Maria P. Aristigueta -- Ch. 20. Quality and performance management: toward a better integration? / Wouter Van Dooren -- Ch. 21. Performance information of high quality: how to develop a legitimate, functional, and sound performance measurement system / Miekatrien Sterck and Geert Bouckaert -- Ch. 22. Applying the common assessment framework in Europe / Nick Thijs and Patrick Staes -- pt. VI. Pulling it all together -- Ch. 23. Creating and sustaining a results-oriented performance management framework / John M. Kamensky and Jay Fountain.

Local Note:

eBooks on EBSCOhost

Subject Term:

Government productivity.

Administrative agencies -- Management.

Administrative agencies -- Auditing.

Nonprofit organizations -- Management.

Organizational effectiveness.

Total quality management.

Performance -- Measurement.

Added Author:

Julnes, Patria de Lancer.

Added Corporate Author:

Sage Publications.

Sage eReference (Online service)

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2008

Publication Information:

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
352.375 22	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

"The orientation of this text, the variety of applications examined, and the grouping of chapters around concepts such as the role of citizens, quality measurement, and performance budgeting makes this an ideal book for the classroom as well as for reference."

--PUBLIC ADMINISTRATION REVIEW

The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building.

Key Features:

Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book′s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation.

Intended Audience

An excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.