Worldwide hospitality and tourism themes [electronic resource] : how has the use of technology in the US hospitality industry affected HR practices and guest satisfaction levels in the industry?

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ISBN:

9781849507899

Title:

Worldwide hospitality and tourism themes [electronic resource] : how has the use of technology in the US hospitality industry affected HR practices and guest satisfaction levels in the industry?

Author:

DiPietro, Robin.

Publication Information:

Bradford : Emerald Group Publishing Ltd, 2010.

Physical Description:

1 online resource (114 p.)

Series:

Worldwide Hospitality and Tourism Themes ; v.2, 1

General Note:

Description based upon print version of record.

Contents:

Hospitality technology: a review and reflection -- Enterprise resource planning systems: revolutionizing lodging human resources management -- Have human resource information systems evolved into internal e-commerce? -- Key issues for ICT applications: impacts and implications for hospitality operations -- Towards a functional model of website evaluation: a case study of casual dining restaurants -- An HR perspective: the global hunt for talent in the digital age -- Restaurants and technology - past, present and future: a practitioner's viewpoint -- Weighing the option of biometrics in the hospitality industry -- Summary.

Subject Term:

Hospitality industry -- Data processing.

Hospitality industry.

Tourism.

Information technology.

Added Author:

DiPietro, Robin.

Wang, Youcheng.

Format:

Electronic Resources

Electronic Access:

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