Progress in hospitality research [electronic resource].

ISBN:

9781784412579

Title:

Author:

Okumus, Fevzi.

Personal Author:

Okumus, Fevzi.

Publication Information:

Bradford : Emerald Group Publishing Limited, 2014.

Physical Description:

1 online resource (177 p.)

Series:

International Journal of Contemporary Hospitality Management: Volume 26, Issue 5 ; v.26.5

International Journal of Contemporary Hospitality Management: Volume 26, Issue 5

General Note:

Description based upon print version of record.

Contents:

Productivity, quality and relationship marketing in service operations; Operations research from 1913 to 2013; A review of human resources management research; The evolution of marketing research; Progress on information and communication technologies in hospitality and tourism; Hospitality finance and managerial accounting research; Strategic management research in hospitality and tourism: past, present and future; Theoretical examination of destination loyalty formation

Subject Term:

Hospitality industry.

Tourism.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2014

Publication Information:

Bradford : Emerald Group Publishing Limited, 2014.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94 OKU	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

This ebook on contemporary hospitality research addresses key issues and challenges in the hospitality and tourism field. Written by leading scholars in the hospitality and tourism field to contribute it: addresses productivity, quality and relationship marketing in service operations; explains and synthesizes major services operations research foci from the past century; presents a critical review of the human resources management (HRM) research in the generic HRM and the hospitality fields; evaluates the evolution of hospitality marketing research over the last 25 years and illustrates how the research paradigms changed over time in hospitality marketing relative to mainstream marketing; evaluates the progress of information and communication technology (ICT) research based on a critical review of articles published in tourism and hospitality journals between 2009 and 2013; presents a critical overview of hospitality finance/accounting (HFA) research; reviews the hospitality and tourism strategy literature to identify trends related to key topical areas of research; and identifies the most critical antecedents of destination loyalty formation and to develop a series of propositions for the relationships among the antecedents of loyalty formation and their direct and indirect impacts on loyalty formation.