Human resource management in the hospitality industry [electronic resource] / Michael Boella, Steven Goss-Turner.

ISBN:

9780080458052

Title:

Author:

Boella, M. J. (Michael John)

Personal Author:

Boella, M. J. (Michael John)

Edition:

8th ed.

Publication Information:

Hoboken : Taylor & Francis, 2012.

Physical Description:

1 online resource (385 p.)

General Note:

Description based upon print version of record.

Contents:

Cover; Human Resource Management in the Hospitality Industry; Copyright; Contents; List of figues; A note to the eighth edition; Foreword by Bob Cotton; Foreword by Philippe Rossiter; Preface; Part 1: The Hospitality Industry HRM Context; 1. Background to the industry's workforce; 2. Human resource management; Part 2: Effectively Resourcing the Hospitality Organization; 3. Job design; 4. Recruitment; 5. Selection; 6. Appointment and induction; Part 3: Developing the Human Resource; 7. Performance management; 8. Training; 9. Management development; Part 4: Rewards and Remuneration

10. Job evaluation11. Administration of wages and salaries; 12. Incentives; 13. Fringe benefits; Part 5: The Employment Relationship; 14. Labour turnover and termination of employment; 15. Employee relations; 16. Law of employment; 17. Human resource planning, records and statistics; 18. Labour costs and productivity; Part 6: HRM and Hospitality: Contemporary Issues; 19. Organizing human resources; 20. Managing people; 21. Managing in an international context; 22. HRM and multi-site hospitality operations; 23. Customer care and quality; 24. Business ethics

Appendix 1: The HCIMA code of conductAppendix 2: HCIMA management guide; Appendix 3: Risk Management; Appendix 4: Effective staff training; Index

Subject Term:

Hospitality industry -- Personnel management.

Hotels.

Added Author:

Goss-Turner, Steven.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2012

Publication Information:

Hoboken : Taylor & Francis, 2012.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.3 BOE	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: * Selection, appointment and induction * Training and management development * Labour turnover * Employee relations and employment law * Managing people and customer care * Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.