pt. 1. Introduction. The changing world of crises and crisis management / Uriel Rosenthal, Arjen Boin, Louise K. Comfort -- Between crisis and normalcy : the long shadow of post-crisis politics / Paul t̓ Hart, Arjen Boin -- pt. 2. How crises develop and escalate : first and second order dimensions. The Los Angeles riots : a study in crisis paralysis / Abraham H. Miller -- Avoiding war, inviting defeat : the Srebrenica crisis, July 1995 / Jan Willem Honig -- The Stephen Lawrence case : the London Metropolitan Police in crisis / Brian D. Jacobs, Arjen Boin -- From ethnicity to genocide in Rwanda / Filip Reyntjens -- pt. 3. Responding to crises : decision making, leadership, and coordination. Decision making in crises : the Piper Alpha disaster / Rhona Flin -- Organizational learning from seismic risk : the 1999 Marmara and Duzce, Turkey earthquakes / Louise K. Comfort, Yesim Sungu -- From accident to disaster : the response to the Hercules crash / Jos A. Rijpma, Menno J. van Duin -- Mad cow disease : the role of experts and European crisis management / Jesper Grönvall -- pt. 4. The long shadow of crises : politicization, traumas and learning. From crisis to trauma : the Palme assassination case / Dan Hansén, Eric K. Stern -- Shifting identities : the reconstructive mode of the Bijlmer plane crash / Uriel Rosenthal, Arjen Boin, Celesta J. Bos -- The fall of TWA flight 800 / Michael T. Charles -- Crisis and reform in Belgium : the Dutroux affair and the criminal justice system / Cyrille Fijnaut -- pt. 5. The challenges of modernization : unintended consequences and crises to come. Future IT disasters : a speculative exploration / Gene I. Rochlin -- Viral epidemics : past and future / Michael L. Alkan -- Instant and creeping environmental crises in Russia / Boris Porfiriev -- Water and the globalizing economy : the coming crisis / Helen Ingram -- Preparing for the inevitable : Japan's ongoing search for best crisis management practices / Akira Nakamura -- The evolution of disaster reduction as an international strategy : policy implications for the future / Terry Jeggle -- Crises to come : comments and findings / Yehezkel Dror, Patrick Lagadec, Boris Porfiriev, Enrico L. (Henry) Quarantelli, Uriel Rosenthal, Arjen Boin and Louise K. Comfort -- Index.