Veterinary communication basics -- Appointments -- Behavior and training -- Cancer -- Dentistry -- Emergencies and referrals -- Fleas and ticks and other things that bite -- Grief counseling and euthanasia -- Heartworms -- Intestinal parasites -- Joint disease -- Kittens and puppies -- Laboratory testing -- Money matters -- Nutrition and nutraceuticals -- Over-the-counter sales -- Pharmacy -- Questioning your clients -- Risk management -- Surgery and anesthesia -- Telephone skills -- Urinary disorders -- Vaccinations -- Weight control and exercise for pets -- X-rays, ultrasound, and other high-tech procedures -- Yearly exams and senior health care recommendations -- Zoonotic diseases.