""Contents""; ""Preface to the third edition""; ""1 Revisiting hospitality and tourism operations: fresh insights""; ""Understand your business and you understand accounting""; ""Hospitality operations""; ""Tourism attraction operations""; ""Features of hospitality and tourism business operations""; ""2 Review of hospitality and tourism financial statements""; ""Profit and loss statements""; ""Service industry profit and loss statements""; ""Hotel profit and loss statements""; ""Hotel profit and loss statement (extended) ""; ""Restaurant profit and loss statements""

""Visitor attraction profit and loss statements""""Balance sheets""; ""Cash flow statements""; ""3 Understanding results using ratios""; ""Understanding and using ratios""; ""Ratio analysis: a hotel example""; ""Liquidity ratios""; ""Debt management ratios""; ""Asset management ratios""; ""Profitability ratios""; ""4 Comparing and benchmarking performance ""; ""Bases for comparing operating results""; ""Comparing past (or budgeted) results""; ""Comparative commonsize analysis of results (percentage of revenue basis)""; ""Comparing intra-company results ""

""Inter-firm comparison (benchmark reports)""""Averages used in industry surveys""; ""5 Practical cost behaviour for decisions:dropping a stone into water ""; ""Developing profitable business""; ""Creating a profit planning framework""; ""Dropping a stone into water""; ""Practical analysis of cost behaviour""; ""Fixed and variable revenue""; ""Classifying revenue and expenses""; ""CVP - cost-volume-profit - worksheet""; ""Marginal profit and loss statement ""; ""6 Break-even, profit and loss scenarios""; ""Using cost behaviour for CVP analysis""

""CVP basic calculations: restaurant""""CVP (break-even) graph: restaurant""; ""CVP analysis for decisions: café & bakery ""; ""CVP analysis: hotels""; ""Hotel quick and dirty calculations""; ""CVP analysis for transactions: tourist attraction ""; ""Engaging with practical CVP techniques""; ""7 Cost structure""; ""Using CVP analysis to understand our business ""; ""Cost structure""; ""Cost structure and business orientation""; ""Industry cost structures""; ""Hotel property cost structures""; ""Hotel department cost structures""; ""Hotel property cost structure limited service""

""Cost structure and business decision making""""Connecting cost structure with decision making""; ""8 Flexible budgets for planning and control""; ""Using CVP analysis for routine planning and control""; ""Budgets for planning""; ""Preparing a flexible budget""; ""Budgets for control""; ""Flexible budget variance analysis""; ""Budgets for control (business mix)""; ""Flexible budget variance analysis""; ""Applying flexible budget techniques""; ""9 Profit multiplier profile ""; ""Using CVP analysis to improve profit""; ""What influences (multiplies) profit""; ""Key factors affecting profit""

""Profit multiplier profile""