by
O'Shannessy, Vivienne, 1962-
Call Number
647.068 OSH
Publication Date
2009
Summary
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format:
Books
Relevance:
0.1066
by
O'Shannessy, Vivienne, 1962-
Call Number
338.4791 OSH
Publication Date
2009 2008
Summary
This publication uses real world industry examples to strengthen its applicability. From working with colleagues to communicating with people from other cultures, this text takes you step by step through all the duties you may be required to perform and the underpinning knowledge you will need in your career.
Format:
Electronic Resources
Relevance:
47543.6523
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by
O'Shannessy, Vivienne, 1962-
Call Number
647.94 OSH
Publication Date
2008 2007
Summary
Introduction to the hospitality industry. Provides information at a pace designed to suit the learning needs of the individual. Complies with the Hospitality, Tourism and Events Training Package competencies.
Format:
Books
Relevance:
0.8218
by
O'Shannessy, Vivienne, 1962-
Call Number
338.4791 OSH
Publication Date
2008
Summary
An easy-to-follow introduction to the tourism industry that gives insights into the profession and the skills required to succeed in this field. Complies with the Hospitality, Tourism and Events Industry National Competency Standards.
Format:
Books
Relevance:
47543.6602
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