Communication in tourism & hospitality : meeting the world in the workplace / Lynn Van Der Wagen.

Cover image for Communication in tourism & hospitality : meeting the world in the workplace / Lynn Van Der Wagen.

Communication in tourism & hospitality : meeting the world in the workplace / Lynn Van Der Wagen.

ISBN:

9781862504738

Title:

Communication in tourism & hospitality : meeting the world in the workplace / Lynn Van Der Wagen.

Author:

Van der Wagen, Lynn.

Personal Author:

Van der Wagen, Lynn.

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1997.

Physical Description:

xii, 218 p. : ill.

General Note:

Includes index.

Subject Term:

Customer services.

Interpersonal communication.

Intercultural communication.

Business communication.

Hospitality industry -- Australia.

Tourist trade -- Australia.

Format:

Books

Publication Date:

1997

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1997.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
338.4791 VAN	Book	5	Standard shelving location	Searching... Unknown

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Summary

Summary

The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seeking and career development.

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