Responsible Tourism and CSR : Assessment Systems for Sustainable Development of SMEs in Tourism / Mara Manente, Valeria Minghetti, Erica Mingotto.

Cover image for Responsible Tourism and CSR : Assessment Systems for Sustainable Development of SMEs in Tourism / Mara Manente, Valeria Minghetti, Erica Mingotto.

ISBN:

9783319063089

Title:

Responsible Tourism and CSR : Assessment Systems for Sustainable Development of SMEs in Tourism / Mara Manente, Valeria Minghetti, Erica Mingotto.

Author:

Manente, Mara, author.

Personal Author:

Manente, Mara, author.

Edition:

1st ed.

Physical Description:

1 online resource (137 pages)

Series:

CSR, Sustainability, Ethics and Governance Ser.

Contents:

Chapter 1: Introduction -- Chapter 2: Responsible Tourism -- 2.1 Sustainable Development and Alternatives to Mass Tourism -- 2.2 Definitions of Responsible Tourism and of Other Related Forms of Tourism -- 2.2.1 Responsible Tourism -- 2.2.2 Forms of Tourism Related to Responsible Tourism -- 2.3 Comparing Concepts and Definitions: Common Aspects -- References -- Chapter 3: Corporate Social Responsibility in the Tourism Industry -- 3.1 Definitions of CSR -- 3.2 The Role of CSR in Building and Retaining Consumer Trust -- 3.3 CSR in the Tourism Industry: Main Issues -- References -- Chapter 4: Introduction to Reporting Systems -- 4.1 What Is a Reporting System? -- 4.2 Main Characteristics of Reporting Systems -- References -- Chapter 5: The Analysis of European Reporting Systems for Responsible Tourism and CSR -- 5.1 The Methodology -- 5.2 AITR: Responsible Tourism Standards -- 5.2.1 Organisation and Objectives -- 5.2.2 The Reporting System -- 5.3 ATES: Charte du Tourism Equitable et Solidaire -- 5.3.1 Organisation and Objectives -- 5.3.2 The Reporting System -- 5.4 QUIDAMTUR: Enterprises Indicator for Responsible Tourism -- 5.4.1 Organisation and Objectives -- 5.4.2 The Reporting System -- 5.5 KATE-TourCert: CSR Reporting Standards in Tourism -- 5.5.1 Organisation and Objectives -- 5.5.2 The Reporting System -- 5.6 ATT: Agir Pour un Tourism Responsable -- 5.6.1 Organisation and Objectives -- 5.6.2 The Reporting System -- 5.7 TOI-GRI: Tour Operator Sector Supplement -- 5.7.1 Organisation and Objectives -- 5.7.2 The Reporting System -- 5.8 Responsibletravel.com -- 5.8.1 Organisation and Objectives -- 5.8.2 The Reporting System -- 5.9 Travelife: Travelife Sustainability System -- 5.9.1 Organisation and Objectives -- 5.9.2 The Reporting System -- 5.10 Comparison of Reporting Systems: Commonalities and Differences.

5.11 Issues and Open Questions -- Chapter 6: Business Case-studies -- 6.1 Introduction -- 6.2 aande erlebnis:reisen -- 6.3 Atalante -- 6.4 SNP Natuurreizen -- 6.5 Some Final Considerations -- Chapter 7: Assessing the Effectiveness of Reporting Systems: Why and How -- 7.1 Why Applying a Mathematical Tool: Main Issues -- 7.2 The AHP Model: Theoretical and Conceptual Framework -- 7.3 Assessing Reporting Programs with the AHP Model: The Process -- 7.3.1 The Decision Criteria and the Alternatives -- 7.3.2 The Priorities of Alternatives -- 7.3.3 The Weights of Criteria: Different Hypothesis -- 7.3.4 The Final Ranking -- 7.4 How to Choose the Best Reporting Program for Responsible Tourism and CSR: Main Findings -- Appendix: Some Details About the AHP Procedure -- References -- Chapter 8: Discussion and Future Research -- 8.1 Implications of the Reporting Systems ́Analysis -- 8.2 Future Research Directions -- References -- Chapter 9: Conclusion.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Subject Term:

Tourism -- Social aspects.

Ecotourism.

Added Author:

Minghetti, Valeria,

Mingotto, Erica,

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2014

Publication Information:

Cham :

Springer,

2014.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
338.4791 MAN	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

What are Responsible Tourism and Corporate Social Responsibility? What is the industry's awareness regarding these concepts? What are the systems and tools currently available on the market that tourism SMEs can use to assess their engagement and the sustainability of their business?

This book is aimed at replying to these questions and offering an innovative contribution to the current debate in the field. After having defined Responsible Tourism and CSR and the environment in which these methodologies develop, the authors present and compare the main European assessment and certification systems, describe their characteristics and functionalities and discuss the relevant issues concerning their application.

Through the AHP model and the selection of a number of relevant case histories, the suitability and efficacy of these systems in monitoring the level of responsibility of tourism SMEs are analyzed and debated. The results obtained contribute to enhance the recognition and diffusion of CSR principles in tourism and to support tourism businesses in choosing the assessment tool that best fits with their characteristics and the nature of their activity. The study also enables students and researchers to build or enhance their knowledge about the main reporting initiatives available in Europe and to assess the potential of the mathematical model applied for this kind of study.

Author Notes

Mara Manente is Director of CISET, the International Center of Studies on Tourism Economics of Ca' Foscari University Venice. She has more than 20 years of experience in tourism research and training. She is a member of UNWTO Committee on Statistics and the Tourism Satellite Accounts (TSA), of the EC Tourism Sustainability Group and of ISTAT Working Group on the national TSA. Manente is also a consultant for various international and national institutions.

Valeria Mighetti is Chief Senior Researcher at CISET. She has more than 15 years of experience in teaching, researching and writing on tourism subjects. She has co-ordinated and worked on a number of projects for important national and international organizations (ISTAT, EUROSTAT, European Commission, UNWTO, etc.). Her main research interests include: tourism demand analysis and forecasting; the impacts of tourism at local level; sustainability and responsibility in tourism; IT innovation in tourism.

Erica Mingotto is Junior Researcher at CISET. She has a Master's Program in Economics from Ca' Foscari University Venice, with a thesis on the development of responsible tourism and the diffusion of CSR in the tourism sector. Her main research interests include the study of sustainable development, responsible tourism and CSR and the assessment of effectiveness and efficiency of public actions in tourism.