by
Kotler, Philip, author.
Call Number
647.940688 KOT
Publication Date
2014
Format:
Books
Relevance:
50826.6758
by
Hall, Colin Michael, 1961-
Call Number
338.19 SUS
Publication Date
2013
Format:
Books
Relevance:
46124.0938
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by
Chon, Kye-Sung (Kaye), 1954-
Call Number
647.94 CHO
Publication Date
2010
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/fy1002/2009920753.html
Relevance:
0.0737
Call Number
TR DVD 647.94 TEA
Publication Date
2009
Summary
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.
Format:
Books
Relevance:
0.0884
by
Nickson, Dennis.
Call Number
338.47910683 NIC
Publication Date
2007
Summary
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader pictu
Format:
Books
Relevance:
52745.7266
by
Powers, Thomas F.
Call Number
647.94 POW
Publication Date
2006
Summary
"Introduction to the Hospitality Industry stands out in the field for its extensive coverage of all aspects of the business, from individual roles to operational issues." "Students easily gain a clear understanding of the size and scope of this expanding industry from the authors' accessible treatment. Introduction to the Hospitality Industry, Sixth Edition is perfect introductory reading for students interested in a career in the hospitality sector."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0417/2004009599.html
Relevance:
0.0615
by
Peters, Mike, 1966-
Call Number
647.94 INN
Publication Date
2006
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip066/2005036307.html
Relevance:
60138.1758
by
Chen, Joseph S.
Call Number
647.940685 ADV
Publication Date
2006
Format:
Books
Relevance:
1.3993
9.
by
Singh, Percy K., 1950-
Call Number
647.94 SIN
Publication Date
2006
Format:
Books
Relevance:
0.9774
by
Fenich, George G.
Call Number
658.456 MEE
Publication Date
2005
Summary
"Meetings, expositions, events and conventions (MEEC) is one of the fastest growing segments of the United States economy, and embraces multiple aspects of the hospitality and tourism industry. This book provides a thorough understanding of the MEEC industry."--BOOK JACKET.
Format:
Books
Relevance:
0.0811
by
Williams, John A. (John Alan)
Call Number
647.94 CUR
Publication Date
2003
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0410/2003023286.html
Relevance:
49100.4609
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