by
Nickson, Dennis.
Call Number
647.940683 NIC
Publication Date
2007
Format:
Books
Relevance:
114682.5078
by
Nickson, Dennis.
Call Number
338.47910683 NIC
Publication Date
2007
Format:
Books
Relevance:
114682.5000
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by
D'Annunzio-Green, Norma.
Call Number
647.94 INT
Publication Date
2008
Format:
Electronic Resources
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68314.5234
by
Seidel, Paul.
Call Number
TR DVD 380.14591 UPS
Publication Date
2008
Summary
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
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Other
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1.5924
by
Tesone, D. V. (Dana V.)
Call Number
647.0683 HAN
Publication Date
2008
Summary
"Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. It is a must-read for hospitality researchers and educators, students and industry practitioners."--BOOK JACKET.
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Books
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0.0953
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