Intro -- Tourism Crises: Causes, Consequences and Management -- Copyright -- Contents -- List of Figures -- List of Tables -- Chapter 1: Introduction -- Learning Objectives -- Introduction -- Tourism Crises, Causes and Consequences -- Characteristics of the Tourism Industry -- Vulnerability of the Tourism Industry to Crisis -- Managing Tourism Crises -- Researching Tourism Crises -- Summary and Conclusions -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 2: Economic Tourism Crises -- Learning Objectives -- Introduction -- The Economics of Tourism -- Currency Rates and Controls -- Escalating Costs -- Tourism's Economic Impacts -- Addressing the Problem of Adverse Economic Impacts -- Summary and Conclusions -- Case One: The Japanese Outbound Market in the 1990s -- Case Two: The Asian Financial Crisis -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 3: Political Tourism Crises -- Learning Objectives -- Introduction -- Politics, Governments and Tourism -- Political Ideologies and Tourism -- Political Instability and Tourism Crises -- Questions of Timescale and Geography -- Review -- Responding to Political Tourism Crises -- Summary and Conclusions -- Case One: The Government, Tourism and Boycott Debate in Myanmar/Burma -- Case Two: The Kidnapping and Release of Tour Operator Customers in Yemen -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 4: Terrorism and Tourism -- Learning Objectives -- Introduction -- The Global Threat of Terrorism -- Tourism and Terrorism -- Travel Advisories -- Responding to Terrorism -- Prevention Strategies -- Summary and Conclusions -- Case One: Bombings in Bali -- Case Two: 11 September 2001 -- Concept Definitions -- Review Questions -- Additional Readings -- References.

Chapter 5: Socio-Cultural Conflicts and Tourism -- Learning Objectives -- Introduction -- Socio-Cultural Impacts of Tourism -- Socio-Cultural Conditions and Tourism Crises -- Crime and Tourism -- Managing Socio-Cultural Tourism Crises -- Summary and Conclusions -- Case One: Crime Against Tourists in Florida -- Case Two: Crime by Tourists in Rhodes, Greece -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 6: Environmental Tourism Crises -- Learning Objectives -- Introduction -- Tourism and Environmental Damage -- Other Causes of Environmental Crises and Tourism -- Natural Disasters and Tourism -- Responding to Environmental Tourism Crises -- Summary and Conclusions -- Case One: Air Pollution in South East Asia -- Case Two: Thailand and the Indian Ocean Tsunami -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 7: Tourism and Health Crises -- Learning Objectives -- Introduction -- Overview -- Risks to Health When Traveling -- Health Risks at Destinations -- Infectious Diseases -- Risky Behavior -- Sex and Tourism -- Adventure Tourism -- Responding to Health Concerns and Crises -- Summary and Conclusions -- Case One: Airlines and DVT -- Case Two: The 2003 SARS Epidemic -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 8: Technological Failure and Tourism -- Learning Objectives -- Introduction -- Transport Accidents and Tourism -- The Private Car -- Bus and Coach, Rail and Sea Travel -- Civil Aviation -- Fire Hazards -- Information Technology Failure -- Other Types of Technological Failure -- Responses to Technological Failure -- Summary and Conclusions -- Case One: MS Herald of Free Enterprise -- Case Two: Boeing 747s' Collision in Tenerife -- Concept Definitions -- Review Questions -- Additional Readings -- References.

Chapter 9: Commercial Crises -- Learning Objectives -- Introduction -- Forms of Commercial Crises -- Changing Demand -- Internationalization -- Competition -- Questions of Finance -- Staffing Issues -- Industrial Action -- Smaller Enterprises and Commercial Crises -- Summary and Conclusions -- Case One: Disney in Hong Kong -- Case Two: Singapore's Low-cost Airlines -- Concept Definitions -- Review Questions -- Additional Readings -- References -- Chapter 10: Crisis, Tourism and Tourism Crisis Management -- Introduction -- Review -- Importance of Tourism Crisis Management -- Stages in Tourism Crisis Management -- Distinctive Features of Tourism Crisis Management Plans -- Role of Partnerships -- Looking Ahead -- Conclusion -- Review Questions -- Case One: PATA Crisis Management Strategy -- Case Two: Banyan Tree and the Indian Ocean Tsunami -- References -- Index.