Intro -- Preface -- ENTER2019 Scientific Committee -- Contents -- Recommender Systems and Decision Making -- Clustering Users' POIs Visit Trajectories for Next-POI Recommendation -- 1 Introduction -- 2 Related Work -- 3 Trajectory Clustering and Recommendation -- 3.1 Sequential Decision Making Model -- 3.2 POIs Visit Trajectories Clustering -- 3.3 Next-POI Visit Recommendation -- 4 Recommender System Evaluation -- 5 Experimental Results -- 6 Conclusion -- References -- Characterisation of Traveller Types Using Check-In Data from Location-Based Social Networks -- 1 Introduction -- 2 Related Work -- 2.1 Tourist Recommender Systems -- 2.2 Tourist Roles -- 2.3 Human Mobility Analysis -- 3 From Check-Ins to Human Mobility Patterns -- 3.1 Mining Trips from LBSN Data -- 3.2 Choosing Features for Clustering -- 4 Clustering Results -- 5 Conclusions and Future Work -- References -- Utilising Crowd Information of Tourist Spots in an Interactive Tour Recommender System -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Tour Recommender System -- 2.2 Crowding Research -- 3 Proposed System -- 3.1 Reference System -- 3.2 Modelling of Tourists' Perception of Crowds -- 3.3 Crowd Data -- 3.4 Proposed Process to Incorporate Crowd Information into Planning -- 3.5 Setting the Visiting Time Frame -- 4 Implementation -- 5 Verification -- 5.1 Availability of Crowd Data -- 5.2 User Experiment -- 5.3 Experiment Results -- 6 Discussion -- 6.1 Availability of Crowd Data -- 6.2 User Experiment -- 7 Conclusion -- Acknowledgements -- References -- Decision Making Based on Bimodal Rating Summary Statistics - An Eye-Tracking Study of Hotels -- 1 Introduction -- 2 Related Work -- 3 Methodology -- 3.1 Attribute Selection and Study Design -- 3.2 Metrics and Analysis -- 3.3 Study Procedure -- 4 Results -- 5 Discussion and Conclusions -- References -- Sharing Economy.

Is the Sharing Economy for All? An Answer Based on Neighbourhoods, Types of Hosts, and User Complaints -- Abstract -- 1 Introduction -- 2 Theory -- 2.1 Collaborative Tourism and Sharing Accommodation -- 2.2 Research Questions -- 3 Methodology -- 4 Results -- 4.1 Results by Neighbourhoods -- 4.2 Results by Type of Host -- 4.3 Content Analysis of Reviews -- 5 Conclusions -- 6 Limitations -- References -- Drivers of Emotions in Airbnb-Reviews -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Reviews and the Role of Trust in the Sharing Economy -- 2.2 Emotions in EWOM -- 3 Methodology -- 4 Results -- 5 Conclusions and Discussion -- References -- UK Residents' Opinions of Peer-to-Peer Accommodation Impact on Quality of Life -- Abstract -- 1 Introduction -- 2 Theoretical Foundation -- 3 Method -- 4 Results -- 5 Conclusions -- Acknowledgements -- References -- An Analysis of Regional Developments of Airbnb in Switzerland: Insights into Growth Patterns of a P2P Platform -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Data Gathering and Methodology -- 4 Results -- 4.1 Airbnb Clearly Leads the P2P Platforms in Switzerland -- 4.2 The Evolution of the Airbnb Supply Reveals Regional Differences -- 4.3 Airbnb Increasingly Important Compared to the Traditional Hotel Sector -- 4.4 Airbnb's Professionalisation is Well Under Way -- 5 Discussion and Conclusions -- References -- Destination Marketing -- The Effects of Virtual Reality on Destination Image Formation -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Destination Image -- 2.2 VR and 360-Degree Video -- 2.3 Virtual Destination Image Formation -- 3 Research Design -- 4 Findings -- 4.1 Demographic Sample Profile and Reliability Analysis -- 4.2 Comparison VR Goggles and 360-Degree Computer Group -- 5 Discussion -- 6 Conclusion and Implications -- References.

Comparing Tablet and Virtual Reality Glasses for Watching Nature Tourism Videos -- Abstract -- 1 Introduction -- 2 Theoretical Background -- 2.1 Media Richness -- 2.2 Video Content, Destination Marketing and Behavioural Intentions -- 2.3 Virtual Reality and Destination Marketing -- 3 Study Methods -- 4 Results -- 5 Discussion and Conclusions -- Acknowledgements -- References -- "I Want to Go There Too!" Evaluating Social Media Influencer Marketing Effectiveness: A Case Study of Hokkaido's DMO -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 DMO and Social Media -- 2.2 Japan - The Promotion Towards Tourism Nation -- 2.3 Social Media Influencers -- 2.4 The Use of Attitude-Toward-the-Ad Model (AAD) and Attitude-Toward-the-Website Model (AWS) -- 2.5 Hypothesised Model -- 3 Methodology -- 3.1 Data Collection and Sampling -- 3.2 Measures -- 4 Results -- 4.1 Demographic Results of Respondents -- 4.2 Structural Model -- 4.3 Comparing with Leung et al. [14] Model -- 5 Discussion -- 5.1 Theoretical Implications -- 5.2 Practical Implications -- 5.3 Limitations and Future Research -- References -- The Impact of Visual Social Media on the Projected Image of a Destination: The Case of Mexico City on Instagram -- Abstract -- 1 Introduction -- 2 Related Work -- 3 Methodology -- 4 Results -- 5 Conclusion -- Acknowledgements -- References -- A Framework for Destination Image Analytics -- Abstract -- 1 Introduction -- 2 Destination Image Through Online Travel Reviews -- 3 Materials and Methods -- 3.1 Webhost Selection, Data Collection, and Pre-processing -- 3.2 Analytics -- 4 Results and Discussion -- 4.1 Designative Component of the TDI -- 4.2 Appraisive Component of the TDI -- 5 Concluding Remarks -- Acknowledgements -- References -- Identification of Competing Destination Brand: The Case of Okinawa Island -- Abstract -- 1 Introduction.

2 Literature Review -- 2.1 The Constructs of Destination Brand Equity -- 2.2 Application of the CBBE Model -- 3 Methodology -- 3.1 Criteria for the Keyword Extraction and Generation of Themes -- 4 Results -- 4.1 Tourism Experience Themes -- 4.2 Results of the Correspondence Analysis Between Destinations and Tourism Experience Themes -- 4.3 Results of the 3D Visualization of the Destinations and Experience Themes Correspondence -- 5 Conclusion -- References -- Tourist Experience -- Exploring a Travel Diary that Promotes Wellbeing - Synergy Between Oral and Visual Narratives of Memorable and Meaningful Experiences -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 3.1 Understanding the Narrative Structure of MMEs -- 3.2 Developing the Paper Prototype -- 3.3 Participant Recruitment and Data Collection -- 4 Data Analysis -- 4.1 Comparison of Oral Narratives and Visual Diaries -- 4.2 Pattern 1 - Limited Passage on Introduction and Reflection -- 4.3 Pattern 2 - Storytelling Focused on Complicating Actions and Evaluations -- 4.4 Pattern 3-Creating New Elements for Storytelling -- 4.5 Participant Feedback -- 5 Discussion -- 6 Conclusion and Limitations -- Acknowledgements -- References -- Co-creating "Mindful" Holiday Resort Experience for Guests' Digital Well-Being -- Abstract -- 1 Introduction -- 2 The Rise of Mindfulness -- 3 The Framework for Co-creating Mindful Holiday Resort Experience -- 4 Challenges and Further Research Directions -- 5 Concluding Remarks -- Acknowledgements -- References -- Blended Tourism Experiencescape: A Conceptualisation of Live-Streaming Tourism -- Abstract -- 1 Introduction -- 2 Dimensions of Live-Streaming Tourism -- 3 Conceptualising Live-Streaming Tourism -- 4 Discussion of Future Live-Streaming Tourism Research -- 5 Conclusion -- References -- Service Robots and Service Automation.

Understanding Self-service Technology in Hotels in China: Technology Affordances and Constraints -- Abstract -- 1 Introduction -- 2 Theoretical Background -- 3 Methodology -- 3.1 Study Setting: China -- 3.2 Focus Group -- 3.3 In-Depth Interview -- 3.4 Data Analysis -- 4 Findings -- 4.1 Self-service Technology Affordances -- 4.1.1 Save Cost -- 4.1.2 Increase Efficiency -- 4.1.3 Improve Hotel Image -- 4.1.4 Enhance Customer Experience -- 4.2 Self-service Technology Constraints -- 4.2.1 Decrease Customer-to-Hotel Communication -- 4.2.2 Requires the Ability of Customers -- 4.2.3 Fail to Satisfy Customers' Needs -- 5 Discussion -- 6 Conclusions -- References -- Perceived Appropriateness and Intention to Use Service Robots in Tourism -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results and Discussion -- 5 Conclusion -- 5.1 Contribution -- 5.2 Managerial Implications -- 5.3 Limitations and Future Research Directions -- Acknowledgements -- References -- What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results and Discussion -- 4.1 The General Picture -- 4.2 Findings by Occupation of Respondents -- 5 Conclusion -- 5.1 Contribution -- 5.2 Managerial Implications -- 5.3 Limitations and Future Research Directions -- Acknowledgements -- References -- Technology in Tourism Industry -- Insights into Advanced Dynamic Pricing Systems at Hotel Booking Platforms -- Abstract -- 1 Introduction -- 2 Background -- 3 Research Method and Data Collection -- 4 Results -- 4.1 Channel-Based Dynamic Pricing -- 4.2 Location-Based Dynamic Pricing -- 4.3 Dynamic Pricing of Components -- 4.4 Reacting to New Rebooking Competitors -- 5 Conclusion, Discussion and Future Research -- References.

Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For.