by
Patterson, Carol.
Call Number
338.5
Publication Date
2015
Summary
Turn your dream of launching and running a sustainable tourism business into reality. This step-by-step guide will help you prepare and implement a business plan, anticipate and solve the complex sustainability challenges ahead, and stack the odds of success in your favor.
Format:
Electronic Resources
Relevance:
0.1414
by
Plunkett, Jack W.
Call Number
387.7
Publication Date
2011
Summary
A complete market research guide to the travel and tourism industry, including airlines, hotels, tour operators, travel agencies, e-commerce, cruise lines and trains. A tool for competitive intelligence, strategic planning, employment searches or financial research. Includes industry contacts and our profiles of over 330 leading companies worldwide, public and private.
Format:
Electronic Resources
Relevance:
0.1414
by
Smith, Russell Arthur.
Call Number
338.47915
Publication Date
2011
Summary
Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Bo
Format:
Electronic Resources
Relevance:
0.1313
by
Reeves, Douglas B., 1953-
Call Number
371.200973 22
Publication Date
2009
Summary
Guide for becoming a leader in making changes in the educational field.
Format:
Electronic Resources
Relevance:
0.1270
by
Voudouris, Christos.
Call Number
658.812
Publication Date
2007
Summary
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of, customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into
Format:
Electronic Resources
Relevance:
0.1270
by
Jayawardena, Dr Chandana.
Call Number
974.798
Publication Date
2008
Summary
The purpose of this e-book is to provide a backdrop to tourism challenges and solutions in the Niagara Region, and to present the key points discussed during the 2007 WHATT roundtable discussion in the Niagara Region, Canada. The rationale for the e-book is that the private sector and academia must work together in identifying the root causes for key problems and then find practical solutions. Often it is the public sector that leads this process, but it was felt that the private sector and academia should become proactive in finding practical solutions.
Format:
Electronic Resources
Relevance:
0.1132
by
Cheverton, Peter.
Call Number
658.804
Publication Date
2015
Summary
Learn why when a unique yet simple methodology is effectively implemented, it can identify, win, retain and develop a company's key customers and accounts.
Format:
Electronic Resources
Relevance:
0.1078
by
Burgess, Cathy.
Call Number
647.9442
Publication Date
2014
Summary
Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results.
Format:
Electronic Resources
Relevance:
0.1078
by
Luger, Kurt.
Call Number
XX(298977.1)
Publication Date
2020
Format:
Electronic Resources
Relevance:
0.0990
by
Dittmann, Andreas.
Call Number
XX(300779.1)
Publication Date
2017
Summary
Geoparks as nature conservation category in Iran have a good potential of growth. Especially for the domestic tourism they are an important instrument. Landscape conservation is another overall target.
Format:
Electronic Resources
Relevance:
0.0953
23.
by
Berkovi, Jack.
Call Number
658.812
Publication Date
2014
Summary
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Format:
Electronic Resources
Relevance:
0.0953
by
Pupo, Raul.
Call Number
658.812
Publication Date
2010
Format:
Electronic Resources
Relevance:
0.0953
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