by
Health Development Foundation (S. Aust.)
Call Number
TR DVD 155.24 SOR
Publication Date
1990
Summary
Describes stress symptoms, how to recognise them and how to resolve stress.
Format:
Other
Relevance:
1.6597
by
Learning Seed Company.
Call Number
TR DVD 153.6 HAN
Publication Date
1993
Summary
Four ways of handling criticism are taught: sponging, prompt and paraphrase, instant replay, and the 5-part confront.
Format:
Other
Relevance:
1.6224
by
Video Education Australasia.
Call Number
TR DVD 647 MAN
Publication Date
2011
Summary
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
1.5953
16.
by
Lovering, Matthew.
Call Number
TR DVD 647.95068 DAY
Publication Date
2005
Summary
"There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format:
Books
Relevance:
1.5913
Call Number
TR DVD 658.562 INT
Publication Date
1994
Summary
This video program introduces the basic analytical and problem solving tools used in quality management and continuous improvement. Each tool is illustrated and explained through real work situations in both the manufacturing and service sectors.
Format:
Other
Relevance:
1.4305
by
Bertsos, Nick.
Call Number
TR DVD 368.00994 RIS
Publication Date
2007
Summary
"This video will show managers throughout your organisation the steps to manage the risks in their environment. It will give them an insight into the cracks which can occur in the risk process which could threaten the organisation's ability to achieve its objectives, and in some cases its survival." -- Case-slip.
Format:
Other
Relevance:
1.3458
by
Video Education Australasia.
Call Number
TR DVD 647.2071 INT
Publication Date
1996
Summary
This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format:
Other
Relevance:
1.3414
20.
by
Media Australia (Production company)
Call Number
TR DVD 658.456 MAR
Publication Date
1997
Summary
An excellent Australian case study of how the basic principles of marketing are used to sell and promote a major entertainment product and ultimately attract over 200,000 people. The program explores the marketing mix and shows the application of product, price, place and promotion.
Format:
Other
Relevance:
1.3289
Call Number
TR DVD 363.117 EME
Publication Date
1995
Summary
Brief introduction for new staff to the procedures for evacuating the workplace in an emergency.
Format:
Other
Relevance:
1.3110
by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
Relevance:
1.2357
Call Number
TR DVD 363.7 WOR
Publication Date
2010
Summary
"In today?s world, environmental management, energy efficiency and waste reduction have become synonymous with business success. This programme includes topics on current environmental issues such as energy efficiency, carbon footprints and e-waste. It also showcases real-world examples of environmentally friendly work practices in action. Workplace Environmental Awareness is a must-have training tool for inspiring change, reinforcing established practice, and for creating a positive platform for discussion." -- website.
Format:
Other
Relevance:
1.2327
Call Number
TR DVD 658.3125 TEN
Publication Date
2008
Summary
"Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation."-- container.
Format:
Other
Relevance:
1.2281
Limit Search Results
Narrowed by: