by
ClickView (Firm)
Call Number
XX(303905.1)
Summary
Psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how crises can get out of control very fast and best practices involve planning and training for worst case scenarios. He explains that often control is lost to government authorities, and crises can lead to business failure. Planning and rehearsing and using a "dark site" can assist in managing a crisis and brand damage.
Format:
Other
Relevance:
0.0884
by
ClickView (Firm)
Call Number
XX(304384.1)
Summary
Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them.
Format:
Other
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(303844.1)
Summary
Sadhana Smiles says, from her experience, that bullying is present at senior management levels and facts provide insight to the truth. She explains the various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a "Zero Tolerance" approach to bullying. She discusses how to discuss and respond to bullying, training and documentation, and how facts provide insight and the need to take action.
Format:
Other
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(303282.1)
Summary
'Switch on Caring' is aimed at service staff, health care professionals and helpers in a wide range of industries. This excellent programme is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counselling training and management development. Section one is about managing stresses at work, section two gives positive thinking strategies for working long hours with minimal recognition, section three explores ways to manage self and emotions and section four covers skills and actions for overcoming burnout.
Format:
Other
Relevance:
0.0833
by
ClickView (Firm)
Call Number
XX(302544.1)
Summary
With dramatic sequences and subtle humour, techniques of assertiveness are delivered in a powerful, convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Particularly suitable for junior management, sales personnel and purchasing staff, this program is highly reassuring for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behaviour doesn't work in the long run and why it's important to establish a negotiating position and stick to it. Featuring John Cleese, Peter Capaldi and Jennifer Saunders.
Format:
Other
Relevance:
0.0811
by
ClickView (Firm)
Call Number
XX(302364.1)
Summary
More than 800 billion gigabytes of information is used globally every year. This inconceivably large volume of data must all be stored, retrieved, displayed and used. Featuring case studies of national job search website Seek and the development of a standardised data management system for the Australian aviation industry, this programme provides a comprehensive examination of the complex issues surrounding ethical storage and use of data. It discusses critical issues surrounding: data collection and accuracy of data entry, regulations and privacy concerns, the importance of backups, the emerging trend towards cloud computing, transmission and display, and interpretation and use of data.
Format:
Other
Relevance:
0.0811
by
ClickView (Firm)
Call Number
XX(302456.1)
Summary
What are the critical issues which decide the success or failure of a business? An ideal resource for senior secondary viewers, this programme reveals the inner-workings of organisations and the factors which influence their operations. Business experts from a range of industries discuss the importance of the business plan, financing and budgeting, management of staff, SWOT and trend analysis, investment in technology, and how to identify competitive advantage in the market. More than just an introduction to business concepts, the programme details 'real world' scenarios and the way in which modern organisations strive to succeed.
Format:
Other
Relevance:
0.0811
by
ClickView (Firm)
Call Number
XX(303889.1)
Summary
Sadhana Smiles explains to Eve Ash how there are a range of strategies for dealing with problem staff. You must understand a person's position and how to reduce emotion and seek input, and there are various strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan. A performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.
Format:
Other
Relevance:
0.0811
by
ClickView (Firm)
Call Number
XX(303847.1)
Summary
Maria Deveson-Crabbe is the CEO of Marie Stopes International (MSI) Australia. In the early 1900s, Marie Stopes established a family planning clinic in the UK which today is a global entity seeing more than 6 million clients a year. In this video, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of brand perception, research and having a crisis management approach when the brand experiences problems.
Format:
Other
Relevance:
0.0811
by
ClickView (Firm)
Call Number
XX(302489.1)
Summary
Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.
Format:
Other
Relevance:
0.0772
by
ClickView (Firm)
Call Number
XX(302708.1)
Summary
Most people think they are efficient; but unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on your colleagues and the team you work with. Chapter 1: Prioritising Your Time. To effectively prioritise your time you must prioritise urgent vs important, plan with deadlines and anticipate problems. Chapter 2: Time Management and Interruptions. It is important to learn how to deal with interruptions decisively, act assertively, limit phone time, and see others as a source of support. Chapter 3: Time Management Tips. Some time management tips include cutting the clutter, doing one task at a time and tackling the difficult tasks first, and being conscious of time.
Format:
Other
Relevance:
0.0772
by
ClickView (Firm)
Call Number
XX(302403.1)
Summary
What can be achieved by an effective team is usually considerably greater than what the individuals within that team working separately could achieve. Functional and cohesive teams are often the key to the success of a business or enterprise. This film explores various aspects of teamwork, firstly looking at different types of teams, then a brief coverage of the nine various roles within teams proposed by team management theorist, Meredith Belbin in the 1980s. Conflict within teams and developing effective teams and evaluating their performance are also examined. This resource, featuring two interviewees who offer some fascinating insights, as well as some street interviews, is ideal for students of business and related disciplines at a senior secondary or FE level.
Format:
Other
Relevance:
0.0772
Limit Search Results
Narrowed by: