by
ClickView (Firm)
Call Number
XX(302554.1)
Summary
Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
Format:
Other
Relevance:
77635.7031
by
ClickView (Firm)
Call Number
XX(302555.1)
Summary
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led programme guides audiences through a range of dramatic scenarios, which include personal interviews with the key characters, who describe their thoughts and feelings as the story unfolds. The issues explored are: posting inappropriate information on social media websites, breaches in confidentiality, mistakes being covered up, downturns in performance and workplace bullying. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.
Format:
Other
Relevance:
77635.7031
by
ClickView (Firm)
Call Number
XX(302697.1)
Summary
This course will help managers deal with discipline and manage problem behaviour. Chapter 1: Discipline - Check the Facts. Before administering discipline, check the facts on standards, check the facts on performance, and agree on gap. Chapter 2: Solutions to Discipline Issues. To solve discipline issues you need to focus on facts, look to the future, agree a target and fix a review date. Chapter 3: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions. Chapter 4: Managing Problem Behaviour. Following a green, amber and red signal system helps to manage problem behaviours. Green accounts for positive and helpful behaviour; amber represents behaviour that develops negativity; and red recognises behaviour that damages clients, company and colleagues.
Format:
Other
Relevance:
77635.6953
by
ClickView (Firm)
Call Number
XX(302701.1)
Summary
Informing employees that their work is not good enough, that they can't have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and dejected employees is a leadership skill. Chapter 1: Preparing to Give Bad News. When giving bad news, prepare the facts, anticipate emotions, and write the first paragraph. Chapter 2: A Bad News Meeting - Listening. When giving bad news, listen. Emotional? Ride the storm. Clam Up? Prod. Argue? Stand your ground. Chapter 3: A Bad News Meeting - Limit the Damage. When giving bad news, you can limit the damage by putting the news in perspective, discussing how it will be announced, and talking about future opportunities. Chapter 4: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions.
Format:
Other
Relevance:
77635.6953
by
ClickView (Firm)
Call Number
XX(304725.1)
Summary
Businesses forecasting or having a 'future focus' is essential...learn the basics in this short sketch.
Format:
Other
Relevance:
71877.9609
by
ClickView (Firm)
Call Number
XX(304736.1)
Summary
There are plenty of things to consider when managing change in your organisation. Here's a guide that will help.
Format:
Other
Relevance:
71877.9609
by
ClickView (Firm)
Call Number
XX(304740.1)
Summary
Good processes run like efficient, well oiled machines. We take a look at how to input into and manage processes.
Format:
Other
Relevance:
71877.9609
by
ClickView (Firm)
Call Number
XX(304742.1)
Summary
Our engaging film looks at various leadership styles to help you understand and develop your own.
Format:
Other
Relevance:
71877.9609
by
ClickView (Firm)
Call Number
XX(304756.1)
Summary
We examine the five phases of project management - Initiation, planning, execution, monitoring/control and completion.
Format:
Other
Relevance:
71877.9609
by
ClickView (Firm)
Call Number
XX(304717.1)
Summary
Using facts not opinions, supporting claims and looking at all angles are all part of the decision making process and getting the best from people by empowering them.
Format:
Other
Relevance:
71877.9531
by
ClickView (Firm)
Call Number
XX(304729.1)
Summary
Negative feedback can be tricky but it can also be constructive. Be direct, be honest, use specific examples and you'll nail it.
Format:
Other
Relevance:
71877.9531
by
ClickView (Firm)
Call Number
XX(304735.1)
Summary
The video looks at the planning cycle, helping you anticipate highs and lows in the rhythm of your business and prioritise tasks.
Format:
Other
Relevance:
71877.9531
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