by
Iacono, Paul.
Call Number
TR DVD 658.812 COM
Publication Date
2005
Summary
Everyone talks about "customer service." What is it? As the frontline employee, the customer service representative is the most valuable and visible person to the customers - the one they go to first for every type of information and assistance. Viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics - fielding questions, solving problems, cheerfully responding to customer requests - and much more.
Format:
Other
Publisher description and instructor's guide http://www.meridianeducation.com/id/5698/Commendable_Customer_Service.htm
Relevance:
3.2187
by
Frei, Frances.
Call Number
658.812
Publication Date
2012
Format:
Electronic Resources
Relevance:
3.2125
by
Media, IRB.
Call Number
658.81200000000001
Publication Date
2022
Format:
Electronic Resources
Relevance:
3.2122
by
Haislmaier, Jerrold
Call Number
TR DVD 658.85 MOM
Publication Date
1968
Summary
Summary: This video is based on the writings of Karl Albrect and his code of quality service. Covering many areas of the hospitality industry illustrating how quality customer service can make a difference. You are given 10 essential customer service rules to follow.
Format:
Other
Relevance:
3.2060
by
Conlow, Rick.
Call Number
658.812 22
Publication Date
2009
Summary
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with all the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
Format:
Electronic Resources
Relevance:
3.1947
by
Searls, Doc.
Call Number
658.8342
Publication Date
2012
Summary
Caveat venditorlet the seller beware While marketers look for more ways to get personal with customers, including new tricks with big data," customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: Control the flow and use of personal data Build their own loyalty programs Dictate their own terms of service Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost And they will do all of this outside of any one vendor's silo. This new landscape we're entering is what Doc Searls calls The Intention Economyone in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many. New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors' CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own waysall while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book. As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?.
Format:
Electronic Resources
Relevance:
3.1921
by
Rossman, J. Robert.
Call Number
658.812
Publication Date
2019
Summary
J. Robert Rossman and Mat Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish.
Format:
Electronic Resources
Relevance:
3.1891
by
Ragsdale, John.
Call Number
658.12
Publication Date
2014
Format:
Electronic Resources
Relevance:
3.1889
by
Griffiths, Andrew.
Call Number
658.812
Publication Date
2007
Summary
Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
Format:
Electronic Resources
Relevance:
3.1836
by
Publishing, BusinessNews.
Call Number
658.100298345
Publication Date
2014
Summary
This work offers a summary of the book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" by Frances Frei's and Anne Morris.Summary of the ideas in Frances Frei's and Anne Morris' book: "Uncommon Service" explains that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an every day occurrence. This summary provides a guideline in 5 steps to establish the cornerstones for delivering uncommon service on an ongoing basis.1. Service offeri
Format:
Electronic Resources
Relevance:
3.1772
by
Marvin, Bill.
Call Number
647.950688 MAR
Publication Date
1992
Format:
Books
Table of Contents http://www.loc.gov/catdir/toc/onix04/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Relevance:
3.1755
36.
by
Newman, Martin.
Call Number
658.812
Publication Date
2021
Summary
Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-centricity and shareholder value, proven by today's most successful companies.
Format:
Electronic Resources
Relevance:
3.1753
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