by
Kador, John.
Call Number
659.2 22
Publication Date
2009
Summary
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
Format:
Electronic Resources
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0.8497
by
Slatkin, Arthur A.
Call Number
363.23 22
Publication Date
2009
Summary
Training Strategies for Crisis and Hostage Negotiations was written for trainers who are tasked with providing role play: scenario-driven training that is challenging, novel, interesting, varied, and motivating. A trainer may play a larger role as leader, expert, teacher, coordinator, planner, facilitator, resource manager/librarian, observer/evaluator, talent agent/developer, and as a liaison with local, regional, and national groups. Role play remains the principal resource as the most effective way to train negotiatorsboth novice and experiencedand scenarios can be written in any number o.
Format:
Electronic Resources
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0.8435
by
Ahmed, Nafeez Mosaddeq.
Call Number
363.09051 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
0.7196
28.
by
Snedaker, Susan.
Call Number
658.478 22
Publication Date
2007
Summary
"Powerful Earthquake Triggers Tsunami in Pacific. Hurricane Katrina Makes Landfall in the Gulf Coast. Avalanche Buries Highway in Denver. Tornado Touches Down in Georgia. These headlines not only have caught the attention of people around the world, they have had a significant effect on IT professionals as well." "As technology continues to become more integral to corporate operations at every level of the organization, the job of IT has expanded to become almost all-encompassing. These days, it's difficult to find corners of a company that technology does not touch. As a result, the need to plan for potential disruptions to technology services has increased exponentially." "Business Continuity Planning (BCP) and Disaster Recovery Planning (ORP) are emerging as the 'next big thing' in corporate IT circles. With distributed networks, increasing demands for confidentiality, integrity and availability of data, and the widespread risks to the security of personal, confidential and sensitive data, no organization can afford to ignore the need for disaster planning." "The British Standards Institute is releasing a new standard for BCP this year, the Disaster Recovery Institute has developed a certification for DRP/BCP professionals in conjunction with the British Standards Institute, trade shows are popping up on this topic and the news is filled with companies facing disasters from all sides."--Jacket.
Format:
Electronic Resources
Relevance:
0.6067
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