by
ClickView (Firm)
Call Number
XX(302446.1)
Summary
Implementing change is always difficult and there will always be people who wish to maintain the status quo. In this episode we see Marcus as he informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending time bringing others up to speed. Marcus invites everyone to write their negative thoughts and put them in a box, but that doesn't help. Steve has a rethink and suggests that with the combined skills of the group and some focused effort they can handle the challenge.
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Other
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71876.7734
by
ClickView (Firm)
Call Number
XX(302642.1)
Summary
It is important that all staff understand accountability and make it part of their attitude towards their work. In this episode Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misunderstanding. The new guy, Sam, provides a clear and unequivocal definition that saves the day. In addition we cover the learning outcomes of sharing examples, agree on expectations, showing pride in being accountable and reviewing and rewarding achievements.
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Other
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71876.7734
by
ClickView (Firm)
Call Number
XX(302589.1)
Summary
For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.
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Other
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71876.7734
by
ClickView (Firm)
Call Number
XX(302622.1)
Summary
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos' tendency to make jokes about women in the office. Sanjay welcomes Sam's endorsement of his opinions, but says Sam's noisy breathing interferes with his ability to concentrate. Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening.
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Other
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71876.7656
by
ClickView (Firm)
Call Number
XX(302626.1)
Summary
In honour of "Blue Moon Day", everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises this 'sharing" gesture and explains that Blue Moon Day signifies a cohesive work culture. Despite this, Carol criticizes Tammy for always being blue in meetings, and notes that Serena habitually wears a scowl unless dealing with her Australian client. Marcus switches the subject to SILOs, explaining that the team needs to break out of its silo and learn to share. SILO for Marcus means "Stuck Inside a Limited Outlook". Sanjay wants to know why being in a SILO is bad - "there's no-one to bother you". Marcus explains that being in a SILO means that one is fragmented, inwardly focused. Marcus wants collaboration and a unified talent development solution .
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Other
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71876.7656
by
ClickView (Firm)
Call Number
XX(302638.1)
Summary
Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an example of when to clarify a statement. Reflecting is repeating back what you think a person is saying to ensure you are on the same page. Carol believes she is expert at Advising. Alex believes it is not beneficial to offer unsolicited advice. The group discusses the best ways to offer advice. Probing is the skill of seeking more information. Sam offers his view that probing is non-judgmental questioning and gives an example. Serena interrupts the team meeting, angry about the inappropriateness of 'CRAP' on the whiteboard. Carol tells Serena that she is deflecting the purpose of their meeting and adds a D - CRAP'D. Ever-angry Sanjay surprises everyone with his positive reaction to CRAP.
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Other
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71876.7656
by
ClickView (Firm)
Call Number
XX(302736.1)
Summary
The ability to communicate effectively is one of the most important skills any construction industry worker needs. Poor communication can have disastrous consequences, including endangering the safety of workers and hindering productivity and efficiency, which costs money. This video looks at the key aspects of effective communication in construction, including how to ensure verbal, written and visual communication is effective, receiving communication as it is intended, including active listening and protocols for signage and visual communication in the workplace. It features interviews with Technical Director of ARM Architecture, Wayne Sanderson, Kane Constructions Project Manager, Tim Fowler and Contracts Manager Pat Clements, and Chisholm Institute Carpentry and Joinery Trainer, Ian Malcolm.
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Other
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71876.7656
by
ClickView (Firm)
Call Number
XX(308116.1)
Summary
Thriving Remotely is an important video, especially since the COVID pandemic meant more of us are working from home. Remote teams can get things done efficiently and individuals can thrive working from their homes. Managers and staff have had to adapt to this new normal. Setting basic rules will ensure that people not only perform at their best when they are working remotely but they are engaged and thriving. In this Thriving Remotely video you will learn to manage and thrive remotely by being accountable, focusing on outcomes, staying connected and energized and communicating effectively Managers need to help their people succeed - whether face to face or working virtually. It helps to set basic rules for remote work, monitoring productivity and harnessing energy levels. Stick to agreed work hours and milestones, and keep co-workers and managers informed about what you are doing. Have clear timeframes for completing work.
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Other
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71876.7656
by
McQuail, Denis.
Call Number
302.2301 MCQ
Publication Date
2010
Format:
Books
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71876.7578
by
ClickView (Firm)
Call Number
XX(302404.1)
Summary
Marcus reports the sad news to the team that Casey's pet ferret's ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors' identification and notices that he is not being rigorous about this. Dion tests Carlos with a weak disguise but Carol secretly arranges for an attractive friend, Marlene, to approach Carlos at reception and flatter him into letting her use the restroom without ID. Carlos falls for the bait; Marlene slips into the office and swipes several important items. When the theft is discovered, Marcus and Serena call an emergency meeting. Although most noticed a tall strange woman in the office, no one asked her who she was or why she was there. Carol produces the "stolen" items, and introduces Marlene. The team discusses the importance of keeping valuables locked up and asking for proof of identification. If you see something, say something. Then Marlene - wearing a wig and glasses - tries again, but Carlos doesn't allow her in this time. Marcus proposes his security measure: that everyone wears badges. Serena congratulates Carol on revealing the weakness of their office security. Marcus and Serena sing a security message.
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Other
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71876.7578
by
ClickView (Firm)
Call Number
XX(302452.1)
Summary
For Sam, the key to overcoming setbacks is to stay positive. Michael complains to Sam about setbacks that prevented him being chosen for Chicago. Sam proposes a policy that limits people's (namely Michael's) tendency to vent angrily about perceived setbacks. Marcus explains to his team that it is important to shake off setbacks, as he did when he applied for a job that he didn't get. He tells his team to be open, confident, flexible, and move forward - all a problem for Michael. The rest of the team relay effective examples of where they overcame perceived setbacks in their personal and work lives. Sam emphasizes that instead of focusing on what went wrong; focus on how to make things better next time. Marcus advocates a peer support program whereby people can ask for help; Sherry adds that others may have strengths that balances one's weaknesses. Believe you're a champion, attitude counts - so tell yourself you can do it.
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Other
Relevance:
71876.7578
by
ClickView (Firm)
Call Number
XX(303288.1)
Summary
Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko's suction capacity; once you get a client, you never let him/her go. Marcus introduces Barney Bradley who instructs everyone to close eyes and imagine a computer support frustration. He then asks them to imagine the joy one feels when great service is finally delivered. Sam explains the importance of GECKO. Get it right first time - no mistakes. Efficiency - one can simultaneously field a call and acknowledge the presence of someone who needs service. Having a Can-do attitude is vital - the notion that a company "might" do something, conveys the impression it won't happen. A client who can count on you has a sense of confidence. Alex likes her customers to feel special; it is how they grow their customer base. Sherry loves Knowledge - finding out about her customers; the more she knows about them, the better the service she can give, whilst for Serena knowledge is part of preparedness. Outcomes is about finding an answer, setting a deadline and sticking to it. Steve's motto: turn a complaint into congratulations!
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Other
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71876.7578
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