by
Dittmer, Paul.
Call Number
647.94068 DIT
Publication Date
2002
Format:
Books
Relevance:
0.0680
by
Martin, William B.
Call Number
647.95068 MAR
Publication Date
2002
Summary
Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about. This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives. Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization. --BOOK JACKET.
Format:
Books
Relevance:
0.0680
by
Sparks, Beverley.
Call Number
647.940685 SER
Publication Date
2001
Format:
Books
Relevance:
49104.9844
by
Dittmer, Paul.
Call Number
647.94068 DIT
Publication Date
1997
Format:
Books
Relevance:
0.1361
by
Lane, Harold E.
Call Number
647.94068 LAN
Publication Date
1997
Format:
Books
Relevance:
0.1250
by
Johns, Nick
Call Number
647.94068 PRO
Publication Date
1996
Format:
Books
Relevance:
60138.4609
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