by
ClickView (Firm)
Call Number
XX(304726.1)
Summary
Teams perform well when team leaders create the right environment for them to do so. Here are some pointers on how to build teams that flourish.
Format:
Other
Relevance:
67236.5938
by
ClickView (Firm)
Call Number
XX(302398.1)
Summary
This video follows a group from Pavlov's restaurant as they come to terms with how they have contributed to hospitalisation of a customer. They are forced by the local news reporter to view how they have dealt with the problem. They review what has caused them to fail to act. This is about taking responsibility, for both management and staff.
Format:
Other
Relevance:
0.0913
by
ClickView (Firm)
Call Number
XX(302401.1)
Summary
Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feedback is fundamental to what managers, team leaders and colleagues do. Developing feedback skills through a more emotionally competent approach can make an enormous difference to management skills and abilities. Emotional intelligence is the basis for an effective approach. To be emotionally intelligent at work, consistently, is hard. But it's not a skill that we're either given, or denied, at birth! Anyone can develop their behaviour to become more emotionally intelligent. Emotional intelligence does deliver results. Understanding and applying emotional intelligence can provide an important competitive edge. It's one of the key ways in which you can help the people you work with to improve their abilities in giving feedback. This outstanding programme clearly identifies the best approaches to take when giving feedback to others, and shows how to establish relationships to fire-up, support and maintain learning. It is an invaluable resource for either group training or self-study.
Format:
Other
Relevance:
0.0615
by
ClickView (Firm)
Call Number
XX(302403.1)
Summary
What can be achieved by an effective team is usually considerably greater than what the individuals within that team working separately could achieve. Functional and cohesive teams are often the key to the success of a business or enterprise. This film explores various aspects of teamwork, firstly looking at different types of teams, then a brief coverage of the nine various roles within teams proposed by team management theorist, Meredith Belbin in the 1980s. Conflict within teams and developing effective teams and evaluating their performance are also examined. This resource, featuring two interviewees who offer some fascinating insights, as well as some street interviews, is ideal for students of business and related disciplines at a senior secondary or FE level.
Format:
Other
Relevance:
0.0772
by
ClickView (Firm)
Call Number
XX(302421.1)
Summary
Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.
Format:
Other
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(302429.1)
Summary
The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
Format:
Other
Relevance:
1.3449
by
ClickView (Firm)
Call Number
XX(302478.1)
Summary
The aim: To stimulate creativity as a tool for enhancing an organisation's success. About the programme: Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title program of the 'Ideas Into Action Series'. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating creativity and innovation is key to coming up with viable ideas for products and services, and processes and procedures that your customers (internal and external) really want. Mixing live action and animated graphics, the programme addresses a number of key issues in a striking and original way. It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits, how we can avoid idea assassination, and how to take the initiative and translate ideas into action.
Format:
Other
Relevance:
1.3204
by
ClickView (Firm)
Call Number
XX(302489.1)
Summary
Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.
Format:
Other
Relevance:
0.0772
by
ClickView (Firm)
Call Number
XX(302491.1)
Summary
Small business is commonly considered to be the "engine room" of the country's economy. Flexible hours and the opportunity to make large profits can make starting your own business appealing; however the reality of owning your own small business will present you with many challenges. This programme investigates what it takes to be a small business owner, including legal implications, product demand and niche markets, making a business profitable and the importance choosing the correct name for your business. With solid market research, an understanding of business principles and a lot of hard work, success may well come your way.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302498.1)
Summary
People are the most important asset in any organisation. Many small, medium and large enterprises manage their most important asset by having a dedicated Human Resources Manager, and if sufficiently large, an HR department. HR departments fulfill a critical function in the daily operations of organisations. This programme examines the HR function, covering the importance of HR management and the employment cycle including planning for needs and recruiting staff, maintenance and renewal of employees, and terminating staff. It concludes with a look at how employee relations impact on an organisation. Throughout the programme, two top level HR managers - Karen Harris from Shell Australia and New Zealand and Andrew Keen from Intrepid Travel - provide an insight into the operations of the HR departments in their respective companies, and how the HR function is critical to their success. This programme provides a wealth of information and an insight into human resources in the 'real world'. It is an ideal learning resource for senior level students of commerce-based areas of study, especially Business Management and Economics.
Format:
Other
Relevance:
0.0680
by
ClickView (Firm)
Call Number
XX(303860.1)
Summary
Human Resource Professional and expert consultant Pete Wallbridge leads viewers through the employee life cycle: from recruitment to exit. Peter covers HR fundamentals, strategy and the HR lifecycle. He explains the employment value proposition, recruitment and position descriptions and the essentials for induction, training and development, and performance management. He covers legislation and compliance, exit from employment and managing change.
Format:
Other
Relevance:
63390.8164
by
ClickView (Firm)
Call Number
XX(304663.1)
Summary
This excellent resource examines the current issues surrounding an ageing population in the UK, using East Devon as a case study. It illustrates the causes, impacts and management of the UK's ageing population and changing dependency ration. It shows how governments, NGOs and individuals are meeting the challenges at a national and local level. It then explores the strain on healthcare, transport, housing, the pensions time bomb and the growing crisis of care.
Format:
Other
Relevance:
0.0884
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