by
ClickView (Firm)
Call Number
XX(302840.1)
Summary
Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector.
Format:
Other
Relevance:
1.3449
by
ClickView (Firm)
Call Number
XX(302841.1)
Summary
Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This programme will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.
Format:
Other
Relevance:
1.3505
by
ClickView (Firm)
Call Number
XX(302842.1)
Summary
Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector.
Format:
Other
Relevance:
1.3401
by
ClickView (Firm)
Call Number
XX(302843.1)
Summary
Environmental sustainability is about designing and implementing practices and processes within a workplace that do not waste or exhaust natural resources or cause ecological damage. It not only minimises an organisation's environmental footprint - there is also potential for significant bottom-line gains. This resource focuses on environmental sustainability in hospitality where the focus in recent decades has been very much about efficient resource use, minimising waste and maximising productivity. Areas covered include identifying resources and environmental issues; compliance with regulations; and improving resource efficiency. Award-winning Melbourne-based Alto Hotel - Australia's first carbon-neutral hotel, presents an excellent case study. Further expert comment is offered by an industry trainer from Kangan Institute's Centre for Competitive Operations. It is an outstanding resource for senior and post-secondary students in various disciplines who are examining contemporary issues in today's workplace. Interviewees: Gary Stickland - Alto Hotel; John Ferraro - Kangan Institute
Format:
Other
Relevance:
1.3345
by
ClickView (Firm)
Call Number
XX(302784.1)
Summary
From creation to execution and everything in between, planning and catering for any special occasion involves a number of ingredients. This fast-paced, entertaining program takes viewers behind the scenes at large-scale catering events, as chefs and organisers from Peter Rowland Catering and G'day Chef Catering offer advice on menu planning, kitchen workflows, time management and performing on the day. Food Technology learners in lower and middle secondary will be exposed to a vibrant, hands-on industry, where a passion for food can lead to an exciting career path.
Format:
Other
Relevance:
1.3449
by
ClickView (Firm)
Call Number
XX(302785.1)
Summary
Do you know how to chop, dice and grate? How do you enhance the flavour of a dish simply by steaming, frying or grilling, and which method is best? What is rubbing in, creaming, melting in and whisking? How do you work with pastry successfully and what is the easiest way to separate eggs? In this fun and fast-paced 'Jamie Oliver' style programme, demonstrations of twelve of the most common cooking techniques will help anyone to learn the basic techniques of food preparation and cooking. With the basic skills in hand, viewers will be inspired to create their own mouth-watering sensations.
Format:
Other
Relevance:
1.3401
by
ClickView (Firm)
Call Number
XX(302786.1)
Summary
The longevity of the hospitality industry is dependent on the quality of coaching given to today's trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching.
Format:
Other
Relevance:
1.3571
by
ClickView (Firm)
Call Number
XX(302787.1)
Summary
Catering for an event or function needs careful planning and execution. This programme examines a range of areas relevant to event or function catering.
Format:
Other
Relevance:
1.3812
by
ClickView (Firm)
Call Number
XX(302791.1)
Summary
This programme interviews a number of people who work in the hospitality industry dealing with the public: receptionist, porter, duty manager, and restaurant/bar staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. As the public face of the tourism industry these people have the responsibility of providing the best possible service they can for their paying clients.
Format:
Other
Relevance:
1.3578
by
ClickView (Firm)
Call Number
XX(302792.1)
Summary
The total tourism and hospitality experience consists of both products and services. Products are considered more tangible whilst services are intangible in nature. Up-selling is a marketing tool used in an attempt to have the consumer purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. In this programme we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry.
Format:
Other
Relevance:
60139.4531
by
ClickView (Firm)
Call Number
XX(302793.1)
Summary
The development of tourism can have massive environmental, social and economic impacts. To be successful and sustainable, extensive planning is needed. In this programme we examine the careful co-operation and co-ordination between both the public and private sectors, and the involvement of the local community, which is required to achieve a successful and enduring development. An engrossing, well-illustrated and current examination of the issues vital to this powerful industry, this programme builds on the knowledge students will have gained in the programme 'Where the Bloody Hell Are You? - An Introduction to Tourism'.
Format:
Other
Relevance:
57341.1758
by
ClickView (Firm)
Call Number
XX(302794.1)
Summary
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this programme we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.
Format:
Other
Relevance:
1.3571
Limit Search Results
Narrowed by: