by
Ford, Jeffrey (Jeffrey D.)
Call Number
658.45 22
Publication Date
2009
Summary
Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format:
Electronic Resources
Relevance:
0.2212
by
Arnold, Rebecca.
Call Number
391 22
Publication Date
2009
Summary
Fashion is a dynamic global industry that plays an important role in the economic, political, cultural, and social lives of an international audience. It spans high art and popular culture, and plays a significant role in material and visual culture. This book introduces fashion's myriad influences and manifestations. Fashion is explored as a creative force, a business, and a means of communication. From Karl Lagerfeld's creative reinventions of Chanel's iconic style to themulticultural reference points of Indian designer Manish Arora, from the spectacular fashion shows held in nineteenth cent.
Format:
Electronic Resources
Relevance:
0.2212
by
Liska, Steven.
Call Number
741.6 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
0.2212
by
Bacal, Robert.
Call Number
658.812 BAC
Publication Date
2005
Format:
Books
Relevance:
0.2212
by
Chan, Janis Fisher.
Call Number
658.45 23
Publication Date
2002
Summary
Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message-whether written, or spoken, in person or via e-mail-with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: Communicate clearly a.
Format:
Electronic Resources
Relevance:
0.2212
by
Campbell, Nancy, 1949 December 15-
Call Number
658.453 21
Publication Date
1998
Format:
Electronic Resources
Relevance:
0.2212
by
ClickView (Firm)
Call Number
XX(302703.1)
Summary
The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. Chapter 1: Phone Greetings. Good phone skills include answering the call in three rings, putting a smile in your voice, introducing yourself, and ensuring it is convenient. Chapter 2: Phone Skills. Learning phone skills such as using the caller's name, asking open questions, using active listening, and recording and repeating information is essential. Chapter 3: Closing a Phone Call. When ending a phone call ensure you agree on actions and follow them up, volunteer any useful information, and identify what happens next.
Format:
Other
Relevance:
0.2212
by
Everett, Ken.
Call Number
658.044 22
Publication Date
2011
Summary
Ken Everett proposes the network as the organization of the future, and he wrote this book, with the help of five colleagues, to help the architects of such future organizations. He started a network of necessity - limited financial resources - but then encountered surprising benefits. He discovered networked organizations to be resilient, innovative, and leader-full and that these characteristics arise out of the design. This potential, he says, applies equally to networks of independent associates as it does to traditional organizations willing to adopt a new style of leadership - a style closer to "hosting" than "commanding." This is a practice-based book: Its developmental model was earned through experience. The model lays out three phases: from connections to communities to coalitions, or from "doing fine" to "getting better" to "getting better at getting better." Ken Everett illustrates these claims with real-life examples. He describes how a family company with only 3 employees grew to be represented in 30 countries via 300 colleagues. The potential of the networked organization is new, and that's what this book is about.
Format:
Electronic Resources
Relevance:
0.2165
by
Toews, Bea.
Call Number
959.3 TOE
Publication Date
1998
Format:
Books
Relevance:
0.2165
by
Thirumaran, K., ditor.
Call Number
XX(296654.1)
Publication Date
2021
Summary
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Format:
Electronic Resources
Relevance:
0.2121
by
Bozek, Phillip E.
Call Number
658.45 22
Publication Date
2009
Format:
Electronic Resources
Relevance:
0.2121
by
Martin, Steve W., 1960-
Call Number
658.85 MAR
Publication Date
2006
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/fy0611/2005056175.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0650/2005056175-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2005056175-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0650/2005056175-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2005056175-b.html
Relevance:
0.2121
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