by
Hudson, Simon.
Call Number
647.940688 HUD
Publication Date
2022
Summary
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.
Format:
Electronic Resources
Relevance:
0.0864
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by
Hudson, Simon.
Call Number
647.940688 HUD
Publication Date
2017
Format:
Books
Relevance:
101656.3516
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