Resumen

"The book is clearly written and includes many examples and analogies to illustrate the authors′ main points. . . .The collaboration presents information useful for setting up an intercultural training program but also helpful for those attempting to ascertain the elements of a good program as well as for those interested in the general subject matter. This work will enhance the collections of libraries that support communication and business programs in particular."

--The Journal of Academic Librarianship

As societies become more global, acquiring an understanding of other cultures and customs becomes a necessity. It is essential to provide effective training programs whether the association is with culturally diverse people within the same city or country, other countries, or across hemispheres. The only comprehensive guidebook of its kind, Intercultural Communication Training provides an organizational framework for planning and establishing intercultural communication training programs. Drawing from intercultural communication and cross-cultural training, this guide emphasizes those aspects of training that explicitly involve face-to-face communication. The approaches this volume covers, such as assessing needs, establishing goals, and building positive attitudes, apply to any situation where good personal relations and effective communication need to be established with people from different cultural backgrounds.

This guidebook is an essential tool in designing a training program for scholars, students, counselors, diplomats, social workers, business people, and anyone who needs to increase their knowledge and skills for communication across cultures.