Resumen

Front Office Skills: A practical approach covers all the essential skills a student needs to build a career in the front office of a commercial accommodation venue. It supports the delivery of units of competency from the SIT07 Tourism, Hospitality and Events Training Package. This book teaches students how to manage reservations and reception services, process financial transactions, conduct the night audit, perform office procedures and provide porter services among other essential skills. The book is written in a highly readable style with a logical and clear structure, taking students step-by-step through each chapter with self test questions along the way.