Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.

ISBN:

9780132059671

Título:

Autor:

Vallen, Gary K.

Autor personal:

Vallen, Gary K.

Edición:

8th edition

Información de la publicación:

Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.

Descripción física:

xvi, 604 pages : illustrations (some colour), map ; 27 cm.

Nota general:

Previous ed.: 2005.

Contenido:

Pt. I. The Hotel Industry -- Ch. 1. The Traditional Hotel Industry -- Ch. 2. The Modern Hotel Industry -- Ch. 3. The Structures of the Hotel Industry -- Pt. II. The Reservation Process -- Ch. 4. Forecasting Availability and Overbooking -- Ch. 5. Global Reservations Technologies -- Ch. 6. Individual Reservations and Group Bookings -- Pt. III. Guest Services and Rate Structures -- Ch. 7. Managing Guest Services -- Ch. 8. Arrival, Registration, Assignment, and Rooming -- Ch. 9. The Role of the Room Rate -- Pt. IV. The Hotel Revenue Cycle -- Ch. 10. Billing the Guest Folio -- Ch. 11. Credit and the City Ledger -- Ch. 12. Cash Transactions -- Pt. V. Technology -- Ch. 13. The Night Audit -- Ch. 14. Hotel Technology.

Término del tema:

Hotel management.

Motel management.

Autor añadido:

Vallen, Jerome J.

Formato:

Libros

Acceso electrónico:

Table of contents only http://www.loc.gov/catdir/toc/ecip089/2008003900.html

Fecha de publicación:

2009

WAIT_PUBINFO:

Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.

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Resumen

Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Tabla de contenido

Table of Contents

Part I The Hotel Industry

1 The Traditional Hotel Industry

2 The Modern Hotel Industry

3 The Structure of the Hotel Industry

Part II The Reservations Process

4 Forecasting Availability and Overbooking

5 Global Reservations Technologies

6 Individual Reservations and Group Reservations

Part III Guest Service and Rate Structures

7 Managing Guest Service

8 Arrival, Registration, Assignments and Rooming

9 Role of the Room Rate

Part IV The Hotel Revenue Cycle

10 Billing and the Guest Folio

11 Credit and the City Ledger

12 Cash Transactions

Part V Technology

13 The Night Audit

14 Hotel Technology

Glossary

Bibliography

Index