Hotel front office management / James A. Bardi.

ISBN:

9780471687108

Título:

Autor:

Bardi, James A., 1947-

Autor personal:

Bardi, James A., 1947-

Edición:

4th ed.

Información de la publicación:

Hoboken, N.J. : John Wiley & Sons, 2007.

Descripción física:

ix, 468 p. : ill. ; 25 cm.

Nota general:

Includes index.

Contenido:

Ch. 1. Introduction to hotel management -- Ch. 2. Hotel organization and the front office manager -- Ch. 3. Effective interdepartmental communications -- Ch. 4. Property management systems -- Ch. 5. Systemwide reservations -- Ch. 6. Revenue management -- Ch. 7. Guest registration -- Ch. 8. Managing the financials -- Ch. 9. Guest checkout -- Ch. 10. Preparation and review of the night audit -- Ch. 11. Managing hospitality -- Ch. 12. Training for hospitality -- Ch. 13. Promoting in-house sales -- Ch. 14. Security -- Ch. 15. Executive housekeeping.

Término del tema:

Hotel management.

Formato:

Libros

Acceso electrónico:

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html

Fecha de publicación:

2007

WAIT_PUBINFO:

Hoboken, N.J. : John Wiley & Sons, 2007.

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Resumen

The updated guide to running a successful hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.

Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.

Useful features of this new edition include:

A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel workforce "Opening dilemmas" and their solutions are included in each chapter Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.

Notas del autor

JAMES A. BARDI, EdD, CHA, is Assistant Professor and Director of the Associate Degree Program in Hotel, Restaurant, and Institutional Management at Penn State Berks in Reading, Pennsylvania.

Tabla de contenido

Preface

Acknowledgments

Chapter 1 Introduction to Hotel Management

Chapter 2 Hotel Organization and the Front Office Manager

Chapter 3 Effective Interdepartmental Communications

Chapter 4 Property Management Systems

Chapter 5 Systemwide Reservations

Chapter 6 Revenue Management

Chapter 7 Guest Registration

Chapter 8 Managing the Financials

Chapter 9 Guest Checkout

Chapter 10 Preparation and Review of the Night Audit

Chapter 11 Managing Hospitality

Chapter 12 Training for Hospitality

Chapter 13 Promoting In-house Sales

Chapter 14 Security

Chapter 15 Executive Housekeeping

Glossary

Index