Front office management and operations / Linsley T. DeVeau ... [et al.].

ISBN:

9780133341454

Título:

Autor:

DeVeau, Linsley T., 1951-

Información de la publicación:

Upper Saddle River, N.J. : Prentice Hall, c1996.

Descripción física:

362 p. : ill. ; 24 cm.

Nota general:

Includes index.

Término del tema:

Hotel front desk personnel.

Hotel management.

Autor añadido:

DeVeau, Linsley T., 1951-

Formato:

Libros

Fecha de publicación:

1996

WAIT_PUBINFO:

Upper Saddle River, N.J. : Prentice Hall, c1996.

Disponible:*

Signatura topográfica	Tipo de material	Copia	Ubicación de estante	Estado
647.94068 FRO	Book	1	Standard shelving location	Búsqueda… Desconocido

Encuadernado con estos títulos

"Front Office Management and Operations" describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

Tabla de contenido

1 An Introduction to the Lodging Industry

2 Staffing the Rooms Division

3 Reservations Systems

4 Room Rates

5 Registering the Guest

6 Accounting for the Guest's Stay

7 The Night Audit

8 Technology in the Rooms Division

9 Check-Out and Collections

10 Safety and Security of Guests and Employees

11 Training in the Front Office

12 Budgeting in the Rooms Division

Index

Disponible:*

Encuadernado con estos títulos

En pedido

Resumen

Resumen

Tabla de contenido