Resumen

Front Office Operations for Hospitality: A Contemporary Approach provides a lively and accessible introduction to the role and function of front office operations in the hospitality industry. It is aimed at both students studying hospitality at tertiary institutions and employees undergoing in-house training. Each area of the front office is covered in a logical, step-by-step approach explaining the duties and roles of the various positions, including the importance of communication and sales skills, and emergency procedures. Discussion topics, industry examples, worksheets and other teaching materials accompany each chapter.This learning package for the student includes a textbook, and student workbook.