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Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium
ISBN:
9780857240453
Título:
Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium
Autor:
Kandampully, Jay.
Autor personal:
Información de la publicación:
Bradford : Emerald Group Publishing Ltd, 2010.
Descripción física:
1 online resource (88 p.)
Serie:
Managing Service Quality ; v.20, 2
Managing Service Quality
Nota general:
Description based upon print version of record.
Contenido:
""CONTENTS""; ""Editorial advisory board""; ""Editorial""; ""Quality in group service encounters""; ""Service business development in small and medium capital goods manufacturing companies""; ""Coping with confusion""; ""Service innovations in manufacturing firms""; ""The burdens of ownership: reasons for preferring renting""
Formato:
Recursos electrónicos
Acceso electrónico:
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Fecha de publicación:
2010
WAIT_PUBINFO:
Bradford : Emerald Group Publishing Ltd, 2010.