Balanced scorecard in a week / Mike Bourne and Pippa Bourne.

This book shows you how to design and implement a simple and practical measurement system that will help you to improve the performance of your organisation. This is based on the concept of the Balanced Scorecard which ensures you focus on the key factors appropriate to your business, not justfinancial results. This book will show you how to: Decide what are the key drivers for your business; decide meaningful measures using the framework of the Balanced scorecard; use the measures to improve the performance of your business.

Notas del autor

Mike Bourne is a member of the Centre for Business Performance at Cranfield School of Management where his work involves helping companies change and improve through implementing performance measurement systems. Pippa Bourne manages the East if England Region for the Institute of CharteredAccountants in England and Wales. She has 15 years' experience if running profitable education and training organisations.

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1 Introduction

2 Sunday: What is the Balanced Scorecard?

3 Monday: How to begin

4 Tuesday: Deciding what is important

5 Wednesday: How to measure

6 Thursday: Displaying and using the measures

7 Friday: Keeping your scorecard relevant

8 Saturday: Beyond the Balanced Scorecard

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