por
Cognizant Communication Corporation.
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E-RESOURCE
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329323.0000
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PER 338.4791 TOU BOUND VOL 7-8 2007-2008
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Otros
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329090.2813
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por
Saee, John.
Signatura topográfica preferida
647.94068 SAE
Fecha de publicación
2006
Resumen
"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Formato:
Libros
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html
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