por
Kandampully, Jay.
Signatura topográfica preferida
658.87
Fecha de publicación
2011
Resumen
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Formato:
Recursos electrónicos
Relevancia:
71877.8672
por
Gustafsson, Anders.
Signatura topográfica preferida
658
Fecha de publicación
2014
Resumen
Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Formato:
Recursos electrónicos
Relevancia:
54900.3516
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por
Sparks, Beverley.
Signatura topográfica preferida
647.940685 SER
Fecha de publicación
2001
Formato:
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Relevancia:
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por
Kandampully, Jay.
Signatura topográfica preferida
XX(155928.1)
Fecha de publicación
2010
Formato:
Recursos electrónicos
Relevancia:
1.3282
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