por
Ellis, Carol W., 1946 July 13-
Signatura topográfica preferida
658 22
Fecha de publicación
2005
Formato:
Recursos electrónicos
Relevancia:
67229.2656
por
Hargie, Owen.
Signatura topográfica preferida
658.45 HAR
Fecha de publicación
2004
Formato:
Libros
Relevancia:
60385.2461
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por
Evenson, Renee.
Signatura topográfica preferida
658.3 EVE
Fecha de publicación
2011
Resumen
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Formato:
Recursos electrónicos
Relevancia:
46127.2891
por
Brown, John Seely.
Signatura topográfica preferida
658.45 STO
Fecha de publicación
2005
Resumen
"Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The personal and idiosyncratic tone of the book comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews with all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time."--BOOK JACKET.
Formato:
Libros
Table of contents http://www.loc.gov/catdir/toc/els051/2004051873.html
Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html
Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html
Relevancia:
44826.1836
por
Newstrom, John W.
Signatura topográfica preferida
658.40353 NEW
Fecha de publicación
1996
Formato:
Libros
Table of contents http://www.loc.gov/catdir/toc/mh022/95044899.html
Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html
Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html
Relevancia:
2.3141
por
Sherwin, David, author.
Signatura topográfica preferida
658.4022 23
Fecha de publicación
2018
Resumen
This book serves as a practical guide for project managers and individual contributors by providing dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.
Formato:
Recursos electrónicos
Relevancia:
2.1970
por
Barnett, Robert.
Signatura topográfica preferida
658.3 22
Fecha de publicación
2008
Resumen
"Managing Business Forms," by Robert Barnett, is based on the author's experience in the business forms world for over 40 years. But it is also heavily influenced by the pioneering work of others in the field since the concept of forms management was introduced around the 1940's. We live in a technological world; a world that places a great emphasis on effective management; a world where communication is one of the most talked-about business subjects; a world where business would almost cease to exist if paper didn't exist. Yet we still haven't come to grips with the clerical worker's basic to.
Formato:
Recursos electrónicos
Relevancia:
1.9416
por
Svyantek, Daniel J., editor.
Signatura topográfica preferida
658.4056 23ENG20211129
Fecha de publicación
2022
Resumen
"The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Formato:
Recursos electrónicos
Relevancia:
1.8823
por
Hackett, Donald W., 1945-
Signatura topográfica preferida
658.3128 HAC
Fecha de publicación
1993
Formato:
Libros
Relevancia:
1.3812
por
Brown, Ralph, 1949-
Signatura topográfica preferida
808.06665 BRO
Fecha de publicación
2003
Formato:
Libros
Relevancia:
1.3590
por
Adair, John Eric, 1934-
Signatura topográfica preferida
658.45 22
Fecha de publicación
2003
Formato:
Recursos electrónicos
Relevancia:
1.3367
12.
por
Walton, Mark S., 1950-
Signatura topográfica preferida
658.45 22
Fecha de publicación
2004
Formato:
Recursos electrónicos
Relevancia:
1.3134
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