por
Ramachandra, K.
Signatura topográfica preferida
XX(155977.1)
Fecha de publicación
2009
Formato:
Recursos electrónicos
Relevancia:
71878.5313
por
Huber, Margit.
Signatura topográfica preferida
EBL1205251
Fecha de publicación
2008
Resumen
Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following 'How to achieve excellence in Stakeholder Management', which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area o
Formato:
Recursos electrónicos
Relevancia:
71877.3828
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por
Eskerod, Pernille, author.
Signatura topográfica preferida
658.404 ESK
Fecha de publicación
2016 2013
Resumen
Carrying out a project as planned is not a guarantee for success. Projects may fail because project management does not take the requirements, wishes and concerns of stakeholders sufficiently into account. Projects can only be successful through contributions from stakeholders. And it is the stakeholders that evaluate whether they find the project successful - an evaluation based on criteria that go beyond receiving the project deliverables. More often than not, the criteria are implicit and change during the project course. This is an enormous challenge for project managers. The route to better projects, say Pernille Eskerod and Anna Lund Jepsen, lies in finding ways to improve project stakeholder management. To manage stakeholders effectively, you need to know your stakeholders, their behaviours and attitudes towards the project. The authors give guidance on how to adopt an analytical and structured approach; how to document, store and retrieve your knowledge; how to plan your stakeholder interactions in advance; and how to make your plans explicit, at the very least internally. A well-conceived plan can prevent you from being carried away in the 'heat of the moment' and help you spend your limited resources for stakeholder management in the best way. To make this plan, you need to agree on the objectives of your stakeholder strategy and ways to achieve them. Project Stakeholder Management offers tactics and tools founded on established marketing communications theory as well as strategic management for doing just that. This book is part of Gower's Fundamentals of Project Management Series.
Formato:
Recursos electrónicos
Relevancia:
63390.8906
por
Gustafsson, Anders.
Signatura topográfica preferida
658
Fecha de publicación
2014
Resumen
Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Formato:
Recursos electrónicos
Relevancia:
54900.3516
por
Johnston, Robert, 1953-
Signatura topográfica preferida
658.812 JOH
Fecha de publicación
2012
Formato:
Libros
Relevancia:
54899.7500
por
Evenson, Renee.
Signatura topográfica preferida
658.3 EVE
Fecha de publicación
2011
Resumen
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Formato:
Recursos electrónicos
Relevancia:
46127.2891
por
Lashley, Conrad.
Signatura topográfica preferida
658.3 LAS
Fecha de publicación
2001
Formato:
Libros
Publisher description http://www.loc.gov/catdir/description/els031/2002275103.html
Table of contents http://www.loc.gov/catdir/toc/els031/2002275103.html
Table of contents http://www.loc.gov/catdir/toc/els031/2002275103.html
Relevancia:
2.0756
por
Sigala, Marianna.
Signatura topográfica preferida
658.812
Fecha de publicación
2015
Resumen
The Naples Forum on Service is a biennial research conference. The three past forums have been characterized by original and stimulating discussions upon the forum themes with the three scientific pillars represented by Service Dominant logic, Network & Systems Theory and Service Science (look for updates at www.naplesforumonservice.it). The environment, the organization and forum settings have been designed to favor co-creation and to foster concrete debate upon service advances in a rigorous but creative manner. The Naples Forum on Service spirit has been granted attention worldwide and the
Formato:
Recursos electrónicos
Relevancia:
2.0301
por
Estampe, Dominique
Signatura topográfica preferida
658.7 EST
Fecha de publicación
2014
Resumen
This book presents the different models of supply chain performance evaluation for global supply chains. It describes why it is necessary to evaluate global performance both to assess the contribution of the supply chain to achieve the goals of creating value throughout the chain and also to meet customer requirements in terms of time, responsiveness and reliability. The author provides an understanding of how evaluation models are chosen according to criteria including the level of maturity of the organization, the level of decision-making and the level of value creation desired.
Formato:
Recursos electrónicos
Relevancia:
1.8091
por
Mellouk, Abdelhamid.
Signatura topográfica preferida
658.812
Fecha de publicación
2014
Resumen
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with
Formato:
Recursos electrónicos
Relevancia:
1.8088
11.
por
Christ-Brendemühl, Sonja, author.
Signatura topográfica preferida
658.812 CHR
Fecha de publicación
2022
Formato:
Recursos electrónicos
Relevancia:
1.3485
por
Kandampully, Jay.
Signatura topográfica preferida
XX(155928.1)
Fecha de publicación
2010
Formato:
Recursos electrónicos
Relevancia:
1.3282
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