por
Firth, Miriam.
Signatura topográfica preferida
338.4791 FIR
Fecha de publicación
2020
Resumen
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Formato:
Recursos electrónicos
Relevancia:
63391.9336
por
Cai, Liping A., editor.
Signatura topográfica preferida
658.812 QUA
Fecha de publicación
2018
Resumen
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Formato:
Recursos electrónicos
Relevancia:
50825.3516
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3.
por
Hudson, Simon
Signatura topográfica preferida
647.94068 HUD
Fecha de publicación
2012
Resumen
Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Formato:
Recursos electrónicos
Relevancia:
54900.1797
por
Perlitz, Lee, author.
Signatura topográfica preferida
338.4791 PER
Fecha de publicación
2001 1999 1998 1997 1996
Formato:
Libros
Relevancia:
54899.3906
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