por
Moscardo, Gianna, 1962-, author.
Signatura topográfica preferida
338.4791 MOS
Fecha de publicación
1999
Resumen
Making Visitors Mindful sets out a series of principles to assist in communicating with visitors. These principles are applicable to a broad range of tourism and recreation settings and are based on a theory of how people deal with, learn, and use new information. This mindfulness/mindlessness model of human information processing has been tested and used in a range of business, educational, medical, and other social problems. Making Visitors Mindful offers: Principles and examples relevant and applicable to a broad range of tourism and recreation settings; directions for planning, design, and management of educational programs and other visitor communications services that are based on a large body of applied and relevant research evidence; and a theory which is easily assessable to managers and that can be used to generate ideas for communications with visitors in many different places.
Formato:
Libros
Relevancia:
1.1463
Ver otros resultados de búsqueda
por
Firth, Miriam.
Signatura topográfica preferida
338.4791 FIR
Fecha de publicación
2020
Resumen
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Formato:
Recursos electrónicos
Relevancia:
0.1474
Ver otros resultados de búsqueda
Limitar resultados de búsqueda
Limitado por: