por
Braham, Bruce
Signatura topográfica preferida
647.94068 BRA
Fecha de publicación
1985
Formato:
Libros
Relevancia:
219563.7188
Signatura topográfica preferida
ARC 647.94068 FRO
Fecha de publicación
1967
Formato:
Libros
Relevancia:
190000.7656
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Signatura topográfica preferida
647.94068 CTH
Fecha de publicación
2010
Resumen
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Formato:
Libros
Relevancia:
155134.7031
por
Renner, Peter Franz, 1943-
Signatura topográfica preferida
647.94068 REN
Fecha de publicación
1993 1989
Formato:
Libros
Relevancia:
143741.5781
por
Bardi, James A., 1947-
Signatura topográfica preferida
647.94068 BAR
Fecha de publicación
1990
Formato:
Libros
Relevancia:
143741.5313
por
Bardi, James A., 1947-
Signatura topográfica preferida
647.94068 BAR
Fecha de publicación
2003
Formato:
Libros
Table of contents http://www.loc.gov/catdir/toc/wiley022/2002024087.html
Relevancia:
143741.5156
por
Bardi, James A., 1947-
Signatura topográfica preferida
647.94068 BAR
Fecha de publicación
1996
Formato:
Libros
Relevancia:
143741.4688
por
Bardi, James A., 1947-
Signatura topográfica preferida
647.94068 BAR
Fecha de publicación
2011
Resumen
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Formato:
Libros
Relevancia:
143741.4375
por
Bardi, James A., 1947-
Signatura topográfica preferida
647.94068 BAR
Fecha de publicación
2007
Resumen
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Formato:
Libros
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Relevancia:
143741.3906
por
Renner, Peter Franz, 1943-
Signatura topográfica preferida
647.94068 REN
Fecha de publicación
1989
Formato:
Libros
Relevancia:
134460.5156
por
William Angliss Institute of TAFE.
Signatura topográfica preferida
DVD 647.940068 FRO
Fecha de publicación
2005
Resumen
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Formato:
Otros
Relevancia:
134456.0938
por
Dix , Colin
Signatura topográfica preferida
647.94 DIX
Fecha de publicación
1988
Formato:
Libros
Relevancia:
126781.7656
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