por
Bell, Chip R.
Signatura topográfica preferida
658.812 BEL
Fecha de publicación
2013
Resumen
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Formato:
Recursos electrónicos
Relevancia:
0.0539
por
Bell, Chip R.
Signatura topográfica preferida
658.812 22
Fecha de publicación
2007
Resumen
In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers ""about as good as anybody else"" and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of ""Managing Knock Your Socks Off Service"" has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the.
Formato:
Recursos electrónicos
Relevancia:
0.0495
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por
Miller, William, 1955-
Signatura topográfica preferida
658.872 22
Fecha de publicación
2005
Resumen
Another "knockout" in the grand tradition of Knock Your Socks Off Service!
Formato:
Recursos electrónicos
Relevancia:
0.0657
por
Zemke, Ron.
Signatura topográfica preferida
658.812 21
Fecha de publicación
2003
Formato:
Recursos electrónicos
Relevancia:
0.1066
por
Zemke, Ron.
Signatura topográfica preferida
658.81207 22
Fecha de publicación
2001
Resumen
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create.
Formato:
Recursos electrónicos
Relevancia:
0.0737
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