por
Video Education Australasia.
Signatura topográfica preferida
TR DVD 647 MAN
Fecha de publicación
2011
Resumen
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Formato:
Otros
Publisher's web site http://www.VEA.com.au
Relevancia:
1.5953
Signatura topográfica preferida
TR DVD 363.7 WOR
Fecha de publicación
2010
Resumen
"In today?s world, environmental management, energy efficiency and waste reduction have become synonymous with business success. This programme includes topics on current environmental issues such as energy efficiency, carbon footprints and e-waste. It also showcases real-world examples of environmentally friendly work practices in action. Workplace Environmental Awareness is a must-have training tool for inspiring change, reinforcing established practice, and for creating a positive platform for discussion." -- website.
Formato:
Otros
Relevancia:
1.2327
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Signatura topográfica preferida
TR DVD 796.5 RIS
Fecha de publicación
2010
Resumen
"There are risks involved with all outdoor activities. They make the experience challenging, adventurous, and ultimately rewarding. But how we assess and manage those risks is the key to having fun in the great outdoors. This program addresses the nature of risk, including positive and negative consequences and emphasises the importance of personal responsibility in managing risk. An overview of how to identify, assess and reduce risks in recreational settings is provided. We meet Peta Whitford, Education Development Officer at Orienteering Victoria who walks us through the potential risks and rewards of outdoor activity"--Container.
Formato:
Otros
Relevancia:
77568.8281
Signatura topográfica preferida
TR DVD 368.11 RIS
Fecha de publicación
2010
Formato:
Otros
Relevancia:
77567.5000
Signatura topográfica preferida
TR DVD 647.94068 OPE
Fecha de publicación
2009
Resumen
Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Formato:
Libros
Relevancia:
60084.6641
Signatura topográfica preferida
TR DVD 394.2 CON
Fecha de publicación
2008
Resumen
A look at the world of event planning featuring Dena Marie Modica, Director of Sales and Marketing for Solera Restaurant and Event Center. Learn the salary range, long-term career outlook, types of event planners, and more.
Formato:
Otros
Relevancia:
0.9950
por
Kyredis, Katrina.
Signatura topográfica preferida
TR DVD 658.406 CHA
Fecha de publicación
2008
Resumen
"Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Formato:
Otros
Relevancia:
44826.0586
Signatura topográfica preferida
TR DVD 174.4 ETH
Fecha de publicación
2008
Resumen
This program examines the issue of social responsibility and ethics in relation to business. Interviewees explain the Corporate Responsibility Index (CRI) and share their perspectives on the need for businesses to act responsibly and ethically. Case studies are also included.
Formato:
Otros
Relevancia:
67175.3984
Signatura topográfica preferida
TR DVD 658.3125 TEN
Fecha de publicación
2008
Resumen
"Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation."-- container.
Formato:
Otros
Relevancia:
1.2281
por
Seidel, Paul.
Signatura topográfica preferida
TR DVD 380.14591 UPS
Fecha de publicación
2008
Resumen
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Formato:
Otros
Relevancia:
0.7962
por
Hayward, Nick.
Signatura topográfica preferida
TR DVD 338.47919436 WOR
Fecha de publicación
2008
Resumen
"Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Formato:
Otros
Relevancia:
1.1527
por
Bertsos, Nick.
Signatura topográfica preferida
TR DVD 368.00994 RIS
Fecha de publicación
2007
Resumen
"This video will show managers throughout your organisation the steps to manage the risks in their environment. It will give them an insight into the cracks which can occur in the risk process which could threaten the organisation's ability to achieve its objectives, and in some cases its survival." -- Case-slip.
Formato:
Otros
Relevancia:
1.3458
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