por
Evenson, Renee.
Signatura topográfica preferida
658.3 EVE
Fecha de publicación
2011
Resumen
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Formato:
Recursos electrónicos
Relevancia:
46127.2891
por
McIntosh, Perry.
Signatura topográfica preferida
658.407124 22
Fecha de publicación
2011
Resumen
The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager's scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority.
Formato:
Recursos electrónicos
Relevancia:
0.8688
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por
Davies, Eddie.
Signatura topográfica preferida
658.404 22
Fecha de publicación
2009
Resumen
A rich collaboration of charts, diagrams, definitions, professional examples, workplace scenarios and specifically designed exercises to complete throughout, this book offers a clear and informative yet hands-on approach to understanding the fundamentals of Project Management.
Formato:
Recursos electrónicos
Relevancia:
1.0485
por
Godfrey, Paul C.
Signatura topográfica preferida
658.407124 22
Fecha de publicación
2009 2000
Formato:
Recursos electrónicos
Relevancia:
40547.2578
por
Fulmer, Robert M.
Signatura topográfica preferida
658.4092 22
Fecha de publicación
2008
Resumen
"The Leadership Advantage provides an in-depth, behind-the-scenes analysis of leadership development strategies, practices, and measures at Caterpillar, Cisco Systems, PepsiCo, PricewaterhouseCoopers, and Washington Group International." "Packed with illuminating case studies and eye-opening best practices, this book will help your organization achieve exceptional results using the single most powerful tool at your disposal: developing your high-potential people into tomorrow's leaders."--Jacket.
Formato:
Recursos electrónicos
Relevancia:
0.0635
por
Topchik, Gary S.
Signatura topográfica preferida
658.4022 22
Fecha de publicación
2007
Resumen
"Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. In addition, management expert Gary S. Topchik offers helpful activities and assessments and explains the five essential qualities of a high-performing team, providing you with indispensable, down-to-earth advice."--Jacket.
Formato:
Recursos electrónicos
Relevancia:
0.0598
por
Barner, Robert (Robert W.)
Signatura topográfica preferida
658.4092 22
Fecha de publicación
2006
Formato:
Recursos electrónicos
Relevancia:
877.7319
por
Newton, John, 1951-
Signatura topográfica preferida
658.312404 22
Fecha de publicación
2006
Formato:
Recursos electrónicos
Relevancia:
1.0503
por
Garratt, Bob.
Signatura topográfica preferida
658.4 GAR
Fecha de publicación
2003
Formato:
Libros
Relevancia:
2.2137
por
Honey, Peter.
Signatura topográfica preferida
658.4007 HON
Fecha de publicación
1999
Formato:
Libros
Relevancia:
1.4075
por
MacLennan, Nigel, 1961-
Signatura topográfica preferida
658.385 MAC
Fecha de publicación
1996
Formato:
Libros
Relevancia:
1.0230
por
Field, Laurie
Signatura topográfica preferida
658.400994 FIE
Fecha de publicación
1995
Formato:
Libros
Relevancia:
0.8803
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