por
Cook, Sarah, Ms.
Signatura topográfica preferida
658.812
Fecha de publicación
2015
Resumen
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading
Formato:
Recursos electrónicos
Relevancia:
3.1441
por
Media, IRB.
Signatura topográfica preferida
658.3
Fecha de publicación
2022
Formato:
Recursos electrónicos
Relevancia:
2.2183
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por
Schulze, Horst.
Signatura topográfica preferida
658.3
Fecha de publicación
2019
Resumen
In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
Formato:
Recursos electrónicos
Relevancia:
2.0709
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