por
Cartwright, Roger.
Signatura topográfica preferida
658.812 CAR
Fecha de publicación
2000
Formato:
Libros
Relevancia:
155272.1406
por
ClickView (Firm)
Signatura topográfica preferida
XX(303579.1)
Resumen
The majority of time spent a work involves listening, and research shows that people aren't very good at it. This video highlights why listening is important, how to develop your listening skills, and when to use closed and open questions.
Formato:
Otros
Relevancia:
126781.6484
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por
ClickView (Firm)
Signatura topográfica preferida
XX(303582.1)
Resumen
Communication skills are an essential skills for every business. This video looks at the three ways that people take in information, the three components of face-to-face communication, and how they should be used together when planning your communications.
Formato:
Otros
Relevancia:
126781.6484
por
ClickView (Firm)
Signatura topográfica preferida
XX(303586.1)
Resumen
This clip demonstrates how the SiPoC model can be used to define your internal and external customers and suppliers. It also looks at how improvements for internal customers can make work easier.
Formato:
Otros
Relevancia:
120276.6484
por
ClickView (Firm)
Signatura topográfica preferida
XX(303588.1)
Resumen
The final episode of this series reviews and summarises all that has been covered in the previous 10 episodes. It also asks learners to commit to using three things that they have learned about in their workplace.
Formato:
Otros
Relevancia:
120276.6406
por
ClickView (Firm)
Signatura topográfica preferida
XX(303587.1)
Resumen
This video looks at how the experiences of your customer affect future communications. The video also highlights how your customers might be a wider group than you think, and the reasons for providing excellent customer care.
Formato:
Otros
Relevancia:
114680.1719
7.
por
ClickView (Firm)
Signatura topográfica preferida
XX(303589.1)
Resumen
This clip teaches learners about the importance of resolving problems for customers well, and the best approaches to take to resolving issues. The video also covers some useful customer complaint statistics, and how to use the 'brain see-saw' to avoid being emotional hijacked by a complaint.
Formato:
Otros
Relevancia:
114680.1641
por
ClickView (Firm)
Signatura topográfica preferida
XX(303580.1)
Resumen
This clip looks at the three elements of customer care-personal, physical, and procedural. Students will learn how to re-frame the customer experience, what good customer care is, and the benefits of treating a customer as a guest.
Formato:
Otros
Relevancia:
114680.0938
por
ClickView (Firm)
Signatura topográfica preferida
XX(303585.1)
Resumen
Answering the telephone is a different skill to face-to-face communication. This clip elaborates on these difference and demonstrates the dos and don'ts of phone conversations. It also looks at the ways in which the internet has changed the way business communicate with customers.
Formato:
Otros
Relevancia:
114680.0859
por
National Tourist Industry Training Committee.
Signatura topográfica preferida
TR DVD 658.812 BUS
Fecha de publicación
1987
Resumen
Demonstrates the art of customer service.
Formato:
Otros
Relevancia:
114672.6094
por
ClickView (Firm)
Signatura topográfica preferida
XX(303581.1)
Resumen
Lesley Coleman introduces the series and its objectives, and teaches students about the power of habit.
Formato:
Otros
Relevancia:
109798.5859
12.
por
ClickView (Firm)
Signatura topográfica preferida
XX(303583.1)
Resumen
This video teaches learners how to establish rapport with a distressed customer. It shows how to pace and lead a conversation with a customer to avoid reacting to their emotions.
Formato:
Otros
Relevancia:
105491.5313
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