Signatura topográfica preferida
TR DVD 658.812 CUS
Fecha de publicación
2009 2008 2007 2006 2005
Resumen
This program features the seven service skills. These are the basic courtesies and people skills that makes customer feel important, appreciated and understood.
Formato:
Otros
Relevancia:
3.5629
Signatura topográfica preferida
TR DVD 658.812 TEL
Fecha de publicación
2002
Resumen
People really appreciate knowledgeable and skilled, real and live telephone representatives. This video discusses proper telephone etiquette.
Formato:
Otros
Relevancia:
3.4541
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por
Video Education Australasia.
Signatura topográfica preferida
TR DVD 658.3145 DEA
Fecha de publicación
2004
Resumen
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Formato:
Otros
Relevancia:
3.3891
Signatura topográfica preferida
TR DVD 658.812 PRO
Fecha de publicación
2002
Resumen
Highlights the importance of dressing for the job as well as a clean and neat appearance, regardless of the workplace setting.
Formato:
Otros
Relevancia:
3.3881
Signatura topográfica preferida
TR DVD 658.812 TRI
Fecha de publicación
2006
Resumen
This program gives a simple plan for dealing with tricky customers. Many behaviours qualify as tricky. Customers may be impatient, rude, ungrateful, complaining or just hard to please. The behaviour that most people find hard to manage is the angry or irate customer. This program shows how easy it is for the service giver to be drawn into an argument. The focus then moves from the issue at hand to who is going to win or lose. Take the H.E.A.T. is a simple plan for dealing with angry or irate customers. Hear them out, Empathise, Apologise, Take action. The techniques in this program will have a positive influence on most tricky customers. They will feel they are being dealt with professionally and the service giver will know they have done their best. This combination will secure the best outcome.
Formato:
Otros
Relevancia:
3.3669
por
Iacono, Paul.
Signatura topográfica preferida
TR DVD 658.812 COM
Fecha de publicación
2005
Resumen
Everyone talks about "customer service." What is it? As the frontline employee, the customer service representative is the most valuable and visible person to the customers - the one they go to first for every type of information and assistance. Viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics - fielding questions, solving problems, cheerfully responding to customer requests - and much more.
Formato:
Otros
Publisher description and instructor's guide http://www.meridianeducation.com/id/5698/Commendable_Customer_Service.htm
Relevancia:
3.3145
Signatura topográfica preferida
TR DVD 658.812 KAN
Fecha de publicación
2003
Resumen
Kangaroo is a fully animated video, perfect as a session starter, motivational video, or as a useful tool in customer service training, team building and leadership development.
Formato:
Otros
Relevancia:
2.9595
por
Ash, Eve.
Signatura topográfica preferida
TR DVD 658.812 BOO
Fecha de publicación
2003
Resumen
Boomerang will make you think about your own behaviour and how it needs to change, if you want happy customers, cooperative team members and motivated staff. It is ideal as a session starter, or as a support for team development, customer service training or leadership development
Formato:
Otros
Relevancia:
2.6757
por
Video Education Australasia.
Signatura topográfica preferida
DVD 647.94 FIV
Fecha de publicación
2011
Resumen
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Formato:
Otros
Relevancia:
2.3289
por
ClickView (Firm)
Signatura topográfica preferida
XX(302417.1)
Resumen
As customers, so much of our interaction with businesses and other organisations is undertaken over the phone. Those on the other end of the phone deal every day with a wide variety of people from a range of backgrounds. An organisation that relies on the telephone for much of its contact with customers must have well trained, professional customer service operators to service customer needs. It's not just about ensuring people get the products, services or assistance they need, it's about striving for standards of excellence that exceed expectations, and ensuring all customers have a positive experience. Using dramatised scenarios and a range of other information and footage, this film looks at various aspects of delivering professional customer service, including correct phone techniques, using the technology and handling conflict. For those interested in working in phone customer service, this production is an outstanding resource. It brings to life many of the challenges phone customer service operator's face, looks at what makes for professional service and offers both extensive practical and background information.
Formato:
Otros
Relevancia:
0.3682
por
ClickView (Firm)
Signatura topográfica preferida
XX(302594.1)
Resumen
Dealing face to face with customers can require patience and the ability to genuinely engage with people of all ages, and from wide ranging backgrounds. It requires the ability to remain calm, to engage, to focus on customer needs and to meet them effectively. It's not just about ensuring people get the products, services or assistance they need, it's about striving for standards of excellence that exceed expectations, and ensuring all customers have a positive experience. Using dramatised scenarios and a range of other information and footage, this film looks at various aspects of delivering professional customer service, face to face. It explores the type of skills needed to work effectively in this area; the importance of first impressions; being professional; dealing with customers and handling conflict. It is an ideal resource for anyone who is entering a career in retail or other environments offering face to face customer experiences.
Formato:
Otros
Relevancia:
0.3491
por
ClickView (Firm)
Signatura topográfica preferida
XX(302689.1)
Resumen
It's often said that Customer Service isn't a department, it's an attitude. The behaviour of front-line staff defines the reputation of any organisation - big or small - which makes it all the more important to get it right. Help your customer service team learn selling skills and techniques. Chapter 1: Discovering Their Needs. Discover the customer's need. Even they might not be sure what it is. Explore with open questions and discover more about them. Listen and check the facts, you may discover more... and watch out for clues - there might be more services or products you can offer them. Chapter 2: Storytelling. Share positive stories from your customers to bring your products or services to life. Chapter 3: Dealing with Objections. When dealing with customer's objections, don't panic - play it cool. Don't focus on the objection - instead, put it in perspective, or outweigh it with compensating factors.
Formato:
Otros
Relevancia:
0.3341
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