por
Salman, Shahrukh.
Signatura topográfica preferida
658.812
Fecha de publicación
2017
Formato:
Recursos electrónicos
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2.3684
por
Cook, Sarah, author.
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658.812 COO
Fecha de publicación
2012
Resumen
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
Formato:
Recursos electrónicos
Relevancia:
2.3384
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por
Media, IRB.
Signatura topográfica preferida
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Fecha de publicación
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Recursos electrónicos
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por
Magnini, Vincent P.
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658.812
Fecha de publicación
2014
Resumen
Modern consumers are being bombarded with in-formation from every angle. They can't handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This boo
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Recursos electrónicos
Relevancia:
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por
DiJulius, John R.
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658.812
Fecha de publicación
2008
Resumen
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
Formato:
Recursos electrónicos
Relevancia:
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por
Monroe, Steve.
Signatura topográfica preferida
691.0688
Fecha de publicación
2007
Formato:
Recursos electrónicos
Relevancia:
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