por
ClickView (Firm)
Signatura topográfica preferida
XX(302686.1)
Resumen
Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Formato:
Otros
Relevancia:
85043.7500
por
ClickView (Firm)
Signatura topográfica preferida
XX(302700.1)
Resumen
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. However, some get the costly decision wrong by making common mistakes. Chapter 1: Listening to the Candidate. When interviewing a candidate ensure you put them at ease and encourage them to talk. Chapter 2: Probing in Interviews. When probing in interviews make sure you keep control, and don't be afraid to ask the awkward questions.
Formato:
Otros
Relevancia:
85043.7500
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por
ClickView (Firm)
Signatura topográfica preferida
XX(302562.1)
Resumen
Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative programme examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.
Formato:
Otros
Relevancia:
85043.7500
por
ClickView (Firm)
Signatura topográfica preferida
XX(304739.1)
Resumen
How to keep your meetings structured, efficient and to the point.
Formato:
Otros
Relevancia:
77635.7500
por
ClickView (Firm)
Signatura topográfica preferida
XX(304718.1)
Resumen
Training, coaching and setting a good example are key components of delegation. Learn more with this video.
Formato:
Otros
Relevancia:
77635.7422
por
ClickView (Firm)
Signatura topográfica preferida
XX(304721.1)
Resumen
Inclusivity is all about ensuring employees have the same opportunities and environment in which to excel.
Formato:
Otros
Relevancia:
77635.7422
por
ClickView (Firm)
Signatura topográfica preferida
XX(304727.1)
Resumen
There are various levels of listening and understanding those will help you as a communicator.
Formato:
Otros
Relevancia:
77635.7422
por
ClickView (Firm)
Signatura topográfica preferida
XX(304737.1)
Resumen
Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.
Formato:
Otros
Relevancia:
77635.7422
por
ClickView (Firm)
Signatura topográfica preferida
XX(304753.1)
Resumen
A look at various types of stakeholders and how to manage them.
Formato:
Otros
Relevancia:
77635.7422
por
ClickView (Firm)
Signatura topográfica preferida
XX(302613.1)
Resumen
The way we respond in emergencies can be the difference between a set-back and a crisis. This programme will help your delegates to put a plan in place for when things go wrong. Chapter 1: Act Swiftly. Act swiftly and take responsibility to stop a crisis escalating out of control. Chapter 2: Communicate Fully. Hiding information in a crisis usually makes it worse!
Formato:
Otros
Relevancia:
77635.7188
por
ClickView (Firm)
Signatura topográfica preferida
XX(302615.1)
Resumen
The inability to project manage often lets businesses down and makes the successful completion of challenges virtually impossible. In this excellent programme we examine the most effective project management techniques including top down flowcharting, emotional intelligence, dysfunctional patterns and the risk of a lack of planning and management. The most effective way to set out project goals are explained along with strategies to keep the process on track and finalised on time. This programme is an excellent resource for all members and managers of project teams.
Formato:
Otros
Relevancia:
77635.7109
por
ClickView (Firm)
Signatura topográfica preferida
XX(302699.1)
Resumen
Performance reviews help employees by clarifying: what they're doing well, what they're supposed to be doing and identifying the support they need. Sadly, performance reviews often go wrong because managers fail to prepare and don't know the facts. This course will teach managers how to run better performance reviews. Chapter 1: Preparing for a Review. When preparing for a review, check your facts and review the notes in advance. Chapter 2: Making a Performance Diagnosis. When making a performance diagnosis, listen to evidence and agree on a plan, and face up to problems. Chapter 3: Beyond the Review Meeting. At the conclusion of the review, ensure you agree plan of action and set a review date.
Formato:
Otros
Relevancia:
77635.7031
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