por
Solnet, David.
Signatura topográfica preferida
338.4791
Fecha de publicación
2011
Formato:
Recursos electrónicos
Relevancia:
190158.3906
por
Swarbrooke, John.
Signatura topográfica preferida
338.4791 SWA
Fecha de publicación
2002
Formato:
Libros
Publisher description http://www.loc.gov/catdir/description/els031/2001043888.html
Table of contents http://www.loc.gov/catdir/toc/els031/2001043888.html
Table of contents http://www.loc.gov/catdir/toc/els031/2001043888.html
Relevancia:
0.2000
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por
Roberts, Kenneth, 1940- author.
Signatura topográfica preferida
790.069 ROB
Fecha de publicación
2016
Formato:
Recursos electrónicos
Relevancia:
0.1581
por
Williams, Christine, 1951-
Signatura topográfica preferida
338.4791 WIL
Fecha de publicación
2003
Resumen
"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--BOOK JACKET.
Formato:
Libros
Relevancia:
0.1361
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